Faccini House Surgery, Morden: patient reviews and CQC rating
Faccini House Surgery is a GP practice in Morden with 4,130 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 2.3 full-time-equivalent qualified GPs, or 1,760 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Faccini House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 7 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 3rd of the 3 practices in Morden with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (55%). 90 patients answered the survey (response rate 14%).
| Survey question | Faccini House Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 62% | 81% | 77% |
| Easy to contact by phone | 57% | 64% | 57% |
| Easy to contact via the website | 70% | 64% | 58% |
| Easy to contact via the NHS App | 67% | 57% | 54% |
| Reception team helpful | 76% | 87% | 85% |
| Last contact good | 63% | 77% | 73% |
| Wait for appointment about right | 50% | 71% | 69% |
| Listened to well | 72% | 88% | 87% |
| Treated with care and concern | 72% | 87% | 86% |
| Confidence and trust in the clinician | 79% | 93% | 93% |
| Needs met | 77% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Faccini House Surgery is Good, published in February 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,130 patients were registered at Faccini House Surgery in September 2026, down 6.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,760 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.3 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,407 appointments a month, or 341 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Faccini House Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 341 | 434 | 510 |
| Face to face | 97% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 22.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.3% | 74.9% |
Faccini House Surgery, Faccini House, 64 Middleton Road, Morden, SM4 6RS. Phone: 020 8646 4282.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bishopsford Road Medical Centre | 0.8 km | 77% |
| Central Medical Centre | 0.9 km | 92% |
| Circle GP Surgery | 1.2 km | 78% |
| Stonecot Surgery | 1.3 km | 80% |
| Ravensbury Park Medical Centre | 1.3 km | 75% |
- Bishopsford Road Medical Centre (77% overall experience good)
- Circle GP Surgery (78% overall experience good)
- Dr Hafeez and Partner (70% overall experience good)
- Hackbridge Medical Centre (89% overall experience good)
- The Chesser Surgery (78% overall experience good)
- The Wrythe Green Surgery (88% overall experience good)
How do patients rate Faccini House Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Faccini House Surgery as good, below the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Faccini House Surgery?
4,130 patients were registered in September 2026, down 6.7% on a year earlier.
What is Faccini House Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Faccini House Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,760 patients per GP against 2,171 across England.
Are appointments at Faccini House Surgery face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Faccini House Surgery's phone number?
020 8646 4282.