Carshalton PCN: primary care network practices and patient survey
Carshalton PCN is a primary care network of 7 GP practices with 54,997 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,549 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Carshalton PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Faccini House Surgery to 89% at Hackbridge Medical Centre, with a median of 78% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Hackbridge Medical Centre has the highest share finding it easy to get through by phone (86%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Hackbridge Medical Centre | 7,657 | 89% | 86% | – | 3,589 |
| The Wrythe Green Surgery | 16,727 | 88% | 72% | Good | 2,349 |
| Circle GP Surgery | 10,195 | 78% | 52% | Good | 2,483 |
| The Chesser Surgery | 5,811 | 78% | 70% | Good | 1,554 |
| Bishopsford Road Medical Centre | 4,899 | 77% | 74% | Good | 4,175 |
| Dr Hafeez and Partner | 5,578 | 70% | 56% | Good | 5,810 |
| Faccini House Surgery | 4,130 | 62% | 57% | Good | 1,760 |
Results for the network as a whole, from 746 responses, against South West London and England.
| Survey question | Carshalton PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 67% | 64% | 57% |
| Easy to contact via the website | 64% | 64% | 58% |
| Easy to contact via the NHS App | 58% | 57% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 80% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
There are 2,549 registered patients per full-time-equivalent qualified GP in Carshalton PCN, more than England's 2,171 and South West London's 2,060. Practices recorded 531 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 58% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Carshalton PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 2,549 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 531 | 434 | 510 |
| Face-to-face appointments | 52% | 58% | 63% |
| Same day as booked | 58% | 46% | 45% |
| Did not attend | 3% | 6% | 4% |
| Patients aged 65 or over | 13% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Carshalton PCN is diabetes (8.3% against 7.9%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Carshalton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 13.4% | 14.3% | 5,745 |
| High blood pressure | All ages | 12.1% | 15.2% | 6,759 |
| Diabetes | 17+ yrs | 8.3% | 7.9% | 3,597 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 3,341 |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% | 1,698 |
| Cancer | All ages | 2.9% | 3.8% | 1,626 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 1,181 |
| COPD | All ages | 1.5% | 1.9% | 834 |
| Atrial fibrillation | All ages | 1.4% | 2.2% | 795 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 693 |
| Serious mental illness | All ages | 0.9% | 1.0% | 528 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 316 |
| Heart failure | All ages | 0.7% | 1.1% | 366 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 291 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 97 |
| Dementia | All ages | 0.5% | 0.8% | 293 |
| Learning disability | All ages | 0.5% | 0.6% | 255 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 195 |
| Palliative care | All ages | 0.3% | 0.6% | 195 |
- Central Sutton PCN (4 practices)
- Cheam and South Sutton PCN (4 practices)
- East Merton PCN (3 practices)
- Morden Plus Health Partners PCN (5 practices)
- New Malden & Worcester Park PCN (5 practices)
- North Merton PCN (5 practices)
- North West Merton PCN (4 practices)
- South West Merton PCN (2 practices)
- Wallington PCN (6 practices)
- West Merton PCN (2 practices)
Which practices are in Carshalton PCN?
Bishopsford Road Medical Centre, Circle GP Surgery, Dr Hafeez and Partner, Faccini House Surgery, Hackbridge Medical Centre, The Chesser Surgery and The Wrythe Green Surgery.
How do patients rate Carshalton PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Carshalton PCN cover?
54,997 registered patients across 7 practices in September 2026.
How many patients per GP does Carshalton PCN have?
2,549 per full-time-equivalent qualified GP, against 2,171 across England.