West Merton PCN: primary care network practices and patient survey
West Merton PCN is a primary care network of 2 GP practices with 32,928 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,631 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in West Merton PCN with survey results, the share of patients describing their overall experience as good ranges from 86% at Francis Grove Surgery to 90% at Lambton Road Medical Partnership, with a median of 88% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Lambton Road Medical Partnership has the highest share finding it easy to get through by phone (74%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Lambton Road Medical Partnership | 18,242 | 90% | 74% | Good | 2,461 |
| Francis Grove Surgery | 14,686 | 86% | 69% | Good | 2,880 |
Results for the network as a whole, from 218 responses, against South West London and England.
| Survey question | West Merton PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 88% | 81% | 77% |
| Easy to contact by phone | 72% | 64% | 57% |
| Easy to contact via the website | 62% | 64% | 58% |
| Easy to contact via the NHS App | 66% | 57% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 83% | 77% | 73% |
| Wait for appointment about right | 79% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
There are 2,631 registered patients per full-time-equivalent qualified GP in West Merton PCN, more than England's 2,171 and South West London's 2,060. Practices recorded 399 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.6% over the year (England: shrank 1.1%).
| Measure | West Merton PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 2,631 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 399 | 434 | 510 |
| Face-to-face appointments | 68% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| Did not attend | 5% | 6% | 4% |
| Patients aged 65 or over | 12% | 14% | 19% |
Relative to England, the register furthest below England's rate at practices in West Merton PCN is learning disability (0.2% against 0.6%).
| Condition register | Age group | West Merton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 9.0% | 14.3% | 2,347 |
| High blood pressure | All ages | 8.0% | 15.2% | 2,651 |
| Asthma | 6+ yrs | 4.2% | 6.6% | 1,317 |
| Diabetes | 17+ yrs | 3.9% | 7.9% | 1,042 |
| Cancer | All ages | 3.1% | 3.8% | 1,025 |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% | 704 |
| Coronary heart disease | All ages | 1.4% | 3.0% | 469 |
| Atrial fibrillation | All ages | 1.3% | 2.2% | 433 |
| Stroke and TIA | All ages | 0.9% | 1.9% | 295 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 83 |
| Serious mental illness | All ages | 0.7% | 1.0% | 236 |
| COPD | All ages | 0.6% | 1.9% | 209 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 138 |
| Dementia | All ages | 0.5% | 0.8% | 154 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 124 |
| Heart failure | All ages | 0.4% | 1.1% | 128 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 73 |
| Palliative care | All ages | 0.2% | 0.6% | 70 |
| Learning disability | All ages | 0.2% | 0.6% | 64 |
- Carshalton PCN (7 practices)
- East Merton PCN (3 practices)
- Morden Plus Health Partners PCN (5 practices)
- New Malden & Worcester Park PCN (5 practices)
- North Merton PCN (5 practices)
- North West Merton PCN (4 practices)
- South West Merton PCN (2 practices)
Which practices are in West Merton PCN?
Francis Grove Surgery and Lambton Road Medical Partnership.
How do patients rate West Merton PCN?
88% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does West Merton PCN cover?
32,928 registered patients across 2 practices in September 2026.
How many patients per GP does West Merton PCN have?
2,631 per full-time-equivalent qualified GP, against 2,171 across England.