North Merton PCN: primary care network practices and patient survey
North Merton PCN is a primary care network of 5 GP practices with 36,275 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 1,976 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in North Merton PCN with survey results, the share of patients describing their overall experience as good ranges from 64% at Colliers Wood Surgery to 93% at Riverhouse Medical Practice, with a median of 76% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Riverhouse Medical Practice has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Riverhouse Medical Practice | 5,934 | 93% | 85% | Good | 1,725 |
| The Merton Medical Practice | 7,950 | 78% | 60% | Good | 2,532 |
| The Mitcham Medical Centre | 7,705 | 76% | 65% | Good | 1,588 |
| Mitcham Family Practice | 4,240 | 68% | 69% | Requires improvement | 2,178 |
| Colliers Wood Surgery | 10,446 | 64% | 46% | Good | 2,100 |
Results for the network as a whole, from 528 responses, against South West London and England.
| Survey question | North Merton PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 74% | 81% | 77% |
| Easy to contact by phone | 63% | 64% | 57% |
| Easy to contact via the website | 59% | 64% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 72% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
There are 1,976 registered patients per full-time-equivalent qualified GP in North Merton PCN, close to England's 2,171 and South West London's 2,060. Practices recorded 387 appointments a month per 1,000 patients (England: 510), 50% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.6% over the year (England: shrank 1.1%).
| Measure | North Merton PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,976 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 387 | 434 | 510 |
| Face-to-face appointments | 50% | 58% | 63% |
| Same day as booked | 55% | 46% | 45% |
| Did not attend | 6% | 6% | 4% |
| Patients aged 65 or over | 11% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in North Merton PCN is serious mental illness (1.4% against 1.0%), and the furthest below is atrial fibrillation (0.9% against 2.2%).
| Condition register | Age group | North Merton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.5% | 15.2% | 4,332 |
| Depression | 18+ yrs | 10.6% | 14.3% | 3,278 |
| Diabetes | 17+ yrs | 7.7% | 7.9% | 2,432 |
| Asthma | 6+ yrs | 4.5% | 6.6% | 1,594 |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% | 1,043 |
| Cancer | All ages | 2.6% | 3.8% | 987 |
| Coronary heart disease | All ages | 1.8% | 3.0% | 692 |
| Serious mental illness | All ages | 1.4% | 1.0% | 518 |
| COPD | All ages | 1.1% | 1.9% | 408 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 406 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 101 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 348 |
| Heart failure | All ages | 0.8% | 1.1% | 294 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 201 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 179 |
| Dementia | All ages | 0.6% | 0.8% | 208 |
| Learning disability | All ages | 0.5% | 0.6% | 174 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 128 |
| Palliative care | All ages | 0.3% | 0.6% | 114 |
- Carshalton PCN (7 practices)
- East Merton PCN (3 practices)
- Morden Plus Health Partners PCN (5 practices)
- New Malden & Worcester Park PCN (5 practices)
- North West Merton PCN (4 practices)
- South West Merton PCN (2 practices)
- West Merton PCN (2 practices)
Which practices are in North Merton PCN?
Colliers Wood Surgery, Mitcham Family Practice, Riverhouse Medical Practice, The Merton Medical Practice and The Mitcham Medical Centre.
How do patients rate North Merton PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does North Merton PCN cover?
36,275 registered patients across 5 practices in September 2026.
How many patients per GP does North Merton PCN have?
1,976 per full-time-equivalent qualified GP, against 2,171 across England.