Mitcham Family Practice, Mitcham: patient reviews and CQC rating
Mitcham Family Practice is a GP practice in Mitcham with 4,240 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2021. It has 1.9 full-time-equivalent qualified GPs, or 2,178 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mitcham Family Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 67%, below the England figure of 86%. Of the 11 results in the table, 2 are above England and 5 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 7th of the 7 practices in Mitcham with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (80%). 108 patients answered the survey (response rate 11%).
| Survey question | Mitcham Family Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 68% | 81% | 77% |
| Easy to contact by phone | 69% | 64% | 57% |
| Easy to contact via the website | 55% | 64% | 58% |
| Easy to contact via the NHS App | 76% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 78% | 77% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 68% | 88% | 87% |
| Treated with care and concern | 67% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 110 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mitcham Family Practice is Requires Improvement, published in August 2021. One key question is rated differently: Safe Good. It held the same rating in the report before (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
4,240 patients were registered at Mitcham Family Practice in September 2026, down 5.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,178 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.5 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,520 appointments a month, or 358 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Mitcham Family Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 358 | 434 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.9% against 2.2%) and coronary heart disease (1.6% against 3.0%). The practice's patients live in areas with an average deprivation score of 22.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.7% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.9% | 74.9% |
Mitcham Family Practice, 55 Mortimer Road, Mitcham, CR4 3HS. Phone: 020 8648 2432.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Figges Marsh Surgery | 0.4 km | 90% |
| Cricket Green Medical Practice | 0.8 km | 76% |
| The Mitcham Medical Centre | 1.1 km | 76% |
| Colliers Wood Surgery | 1.3 km | 64% |
| Tooting South Medical Centre | 1.4 km | 63% |
- Colliers Wood Surgery (64% overall experience good)
- Riverhouse Medical Practice (93% overall experience good)
- The Merton Medical Practice (78% overall experience good)
- The Mitcham Medical Centre (76% overall experience good)
How do patients rate Mitcham Family Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Mitcham Family Practice as good, below the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Mitcham Family Practice?
4,240 patients were registered in September 2026, down 5.1% on a year earlier.
What is Mitcham Family Practice's CQC rating?
Requires Improvement overall, published in August 2021.
How many GPs does Mitcham Family Practice have?
1.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,178 patients per GP against 2,171 across England.
Are appointments at Mitcham Family Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mitcham Family Practice's phone number?
020 8648 2432.