Figges Marsh Surgery, Mitcham: patient reviews and CQC rating
Figges Marsh Surgery is a GP practice in Mitcham with 10,842 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2023. It has 4.2 full-time-equivalent qualified GPs, or 2,557 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Figges Marsh Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 7 practices in Mitcham with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (79%). 96 patients answered the survey (response rate 13%).
| Survey question | Figges Marsh Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 73% | 64% | 57% |
| Easy to contact via the website | 85% | 64% | 58% |
| Easy to contact via the NHS App | 80% | 57% | 54% |
| Reception team helpful | 97% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 249 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Figges Marsh Surgery is Good, published in May 2023. All 5 key questions are rated Good. It held the same rating in the report before (November 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,842 patients were registered at Figges Marsh Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,557 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.7 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.9 |
| August 2024 | 2.9 | 4.8 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 4.2 | 5.3 |
From June 2026 to August 2026 the practice recorded 4,440 appointments a month, or 409 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Figges Marsh Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 409 | 434 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.7% against 2.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Figges Marsh Surgery, 182 London Road, Mitcham, CR4 3LD. Phone: 020 8640 4445. Website: www.figgesmarsh.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mitcham Family Practice | 0.4 km | 68% |
| Cricket Green Medical Practice | 1.1 km | 76% |
| Tooting South Medical Centre | 1.2 km | 63% |
| The Mitcham Medical Centre | 1.4 km | 76% |
| Colliers Wood Surgery | 1.5 km | 64% |
- Cricket Green Medical Practice (76% overall experience good)
- Tamworth House Medical Centre (73% overall experience good)
How do patients rate Figges Marsh Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Figges Marsh Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Figges Marsh Surgery?
10,842 patients were registered in September 2026, down 2.6% on a year earlier.
What is Figges Marsh Surgery's CQC rating?
Good overall, published in May 2023.
How many GPs does Figges Marsh Surgery have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,557 patients per GP against 2,171 across England.
Are appointments at Figges Marsh Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Figges Marsh Surgery's phone number?
020 8640 4445.