Tooting South Medical Centre, London: patient reviews and CQC rating
Tooting South Medical Centre is a GP practice in London with 10,235 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 4.1 full-time-equivalent qualified GPs, or 2,525 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tooting South Medical Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 577th of the 648 practices in London with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (64%). 104 patients answered the survey (response rate 11%).
| Survey question | Tooting South Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 63% | 81% | 77% |
| Easy to contact by phone | 43% | 64% | 57% |
| Easy to contact via the website | 56% | 64% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 72% | 87% | 85% |
| Last contact good | 64% | 77% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 80% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tooting South Medical Centre is Good, published in April 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,235 patients were registered at Tooting South Medical Centre in September 2026, up 1.6% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,525 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 3,061 appointments a month, or 299 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Tooting South Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 299 | 434 | 510 |
| Face to face | 82% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 10% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.6% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.2% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
Tooting South Medical Centre, 22 Otterburn Street, Tooting, London, SW17 9HQ. Phone: 020 8682 0521. Website: www.tootingsouthmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trevelyan House Surgery | 0.8 km | 88% |
| Colliers Wood Surgery | 1.0 km | 64% |
| The Greyswood Practice | 1.2 km | 87% |
| Figges Marsh Surgery | 1.2 km | 90% |
| Mitcham Family Practice | 1.4 km | 68% |
- Bedford Hill Family Practice (81% overall experience good)
- Dr Naseem Akbar (88% overall experience good)
- Open Door Surgery (94% overall experience good)
- Streatham Park Surgery (85% overall experience good)
- The Greyswood Practice (87% overall experience good)
How do patients rate Tooting South Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Tooting South Medical Centre as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Tooting South Medical Centre?
10,235 patients were registered in September 2026, up 1.6% on a year earlier.
What is Tooting South Medical Centre's CQC rating?
Good overall, published in April 2022.
How many GPs does Tooting South Medical Centre have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,525 patients per GP against 2,171 across England.
Are appointments at Tooting South Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tooting South Medical Centre's phone number?
020 8682 0521.