Bedford Hill Family Practice, London: patient reviews and CQC rating
Bedford Hill Family Practice is a GP practice in London with 14,148 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 6.9 full-time-equivalent qualified GPs, or 2,055 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bedford Hill Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 273rd of the 648 practices in London with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (71%). 125 patients answered the survey (response rate 19%).
| Survey question | Bedford Hill Family Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 60% | 64% | 57% |
| Easy to contact via the website | 73% | 64% | 58% |
| Easy to contact via the NHS App | 58% | 57% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 69% | 77% | 73% |
| Wait for appointment about right | 59% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 108 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bedford Hill Family Practice is Good, published in July 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
14,148 patients were registered at Bedford Hill Family Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 2,055 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 3.9 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 6.9 |
| August 2024 | 6.4 | 8.6 |
| August 2025 | 5.8 | 7.9 |
| August 2026 | 6.9 | 8.0 |
From June 2026 to August 2026 the practice recorded 6,673 appointments a month, or 472 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Bedford Hill Family Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 472 | 434 | 510 |
| Face to face | 56% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), stroke or TIA (0.9% against 1.9%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.5% | 14.3% |
| High blood pressure | All ages | 8.5% | 15.2% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Diabetes | 17+ yrs | 4.7% | 7.9% |
| Cancer | All ages | 2.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Bedford Hill Family Practice, 120 Bedford Hill, Balham, London, SW12 9HS. Phone: 020 8673 1720. Website: www.bedfordhillfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Naseem Akbar | 0.0 km | 88% |
| Balham Park Surgery | 0.5 km | 90% |
| Open Door Surgery | 0.5 km | 94% |
| Tooting Bec Surgery | 0.9 km | 67% |
| The Nightingale Practice | 1.2 km | – |
- Dr Naseem Akbar (88% overall experience good)
- Open Door Surgery (94% overall experience good)
- Streatham Park Surgery (85% overall experience good)
- The Greyswood Practice (87% overall experience good)
- Tooting South Medical Centre (63% overall experience good)
How do patients rate Bedford Hill Family Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Bedford Hill Family Practice as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Bedford Hill Family Practice?
14,148 patients were registered in September 2026, down 1.3% on a year earlier.
What is Bedford Hill Family Practice's CQC rating?
Good overall, published in July 2022.
How many GPs does Bedford Hill Family Practice have?
6.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,055 patients per GP against 2,171 across England.
Are appointments at Bedford Hill Family Practice face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bedford Hill Family Practice's phone number?
020 8673 1720.