Balham Park Surgery, London: patient reviews and CQC rating
Balham Park Surgery is a GP practice in London with 19,699 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 14.2 full-time-equivalent qualified GPs, or 1,388 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Balham Park Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its result closest to England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 52nd of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (91%). 121 patients answered the survey (response rate 18%).
| Survey question | Balham Park Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 82% | 64% | 57% |
| Easy to contact via the website | 85% | 64% | 58% |
| Easy to contact via the NHS App | 71% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 87% | 77% | 73% |
| Wait for appointment about right | 71% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Balham Park Surgery is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,699 patients were registered at Balham Park Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 14.2 full-time-equivalent qualified GPs, there are 1,388 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 4.5 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.4 | 18.1 |
| August 2024 | 14.3 | 18.5 |
| August 2025 | 14.1 | 18.1 |
| August 2026 | 14.2 | 18.9 |
From June 2026 to August 2026 the practice recorded 7,348 appointments a month, or 373 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 23% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Balham Park Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 434 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 23% | 46% | 45% |
| More than 28 days after booking | 9% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.7% against 1.2%). It has a lower share for COPD (0.6% against 1.9%), peripheral arterial disease (0.2% against 0.6%) and coronary heart disease (1.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 7.8% | 15.2% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Diabetes | 17+ yrs | 3.5% | 7.9% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Balham Park Surgery, 236 Balham High Road, Balham, London, SW17 7AW. Phone: 020 8772 8772. Website: www.balhamparksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Open Door Surgery | 0.3 km | 94% |
| Dr Naseem Akbar | 0.5 km | 88% |
| Bedford Hill Family Practice | 0.5 km | 81% |
| Tooting Bec Surgery | 0.5 km | 67% |
| The Nightingale Practice | 1.0 km | – |
- The Nightingale Practice
- Thurleigh Road Practice (78% overall experience good)
How do patients rate Balham Park Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Balham Park Surgery as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Balham Park Surgery?
19,699 patients were registered in September 2026, down 2.5% on a year earlier.
What is Balham Park Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Balham Park Surgery have?
14.2 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 1,388 patients per GP against 2,171 across England.
Are appointments at Balham Park Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Balham Park Surgery's phone number?
020 8772 8772.