Open Door Surgery, London: patient reviews and CQC rating
Open Door Surgery is a GP practice in London with 9,789 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 3.1 full-time-equivalent qualified GPs, or 3,138 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Open Door Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 10th of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (95%). 89 patients answered the survey (response rate 15%).
| Survey question | Open Door Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 94% | 81% | 77% |
| Easy to contact by phone | 82% | 64% | 57% |
| Easy to contact via the website | 59% | 64% | 58% |
| Easy to contact via the NHS App | 71% | 57% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 88% | 77% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Open Door Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,789 patients were registered at Open Door Surgery in September 2026, down 4.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,138 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.6 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 6,321 appointments a month, or 646 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 60% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Open Door Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 646 | 434 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 60% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), diabetes (12.8% against 7.9%) and chronic kidney disease (7.1% against 4.6%). It has a lower share for a learning disability (0.2% against 0.6%), epilepsy (0.3% against 0.8%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 12.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Open Door Surgery, 47 Boundaries Road, Balham, London, SW12 8EU. Phone: 020 8673 1476. Website: www.opendoorsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Balham Park Surgery | 0.3 km | 90% |
| Dr Naseem Akbar | 0.5 km | 88% |
| Bedford Hill Family Practice | 0.5 km | 81% |
| The Nightingale Practice | 0.7 km | – |
| Tooting Bec Surgery | 0.8 km | 67% |
- Bedford Hill Family Practice (81% overall experience good)
- Dr Naseem Akbar (88% overall experience good)
- Streatham Park Surgery (85% overall experience good)
- The Greyswood Practice (87% overall experience good)
- Tooting South Medical Centre (63% overall experience good)
How do patients rate Open Door Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Open Door Surgery as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Open Door Surgery?
9,789 patients were registered in September 2026, down 4.9% on a year earlier.
What is Open Door Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Open Door Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,138 patients per GP against 2,171 across England.
Are appointments at Open Door Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Open Door Surgery's phone number?
020 8673 1476.