Tooting Bec Surgery, London: patient reviews and CQC rating
Tooting Bec Surgery is a GP practice in London with 1,399 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 1.9 full-time-equivalent qualified GPs, or 749 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to July 2026.
What patients say about Tooting Bec Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 71%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 538th of the 648 practices in London with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (69%). 165 patients answered the survey (response rate 11%).
| Survey question | Tooting Bec Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 67% | 81% | 77% |
| Easy to contact by phone | 75% | 64% | 57% |
| Easy to contact via the website | 48% | 64% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 71% | 87% | 85% |
| Last contact good | 65% | 77% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Tooting Bec Surgery is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
1,399 patients were registered at Tooting Bec Surgery in September 2026, down 26.8% on a year earlier (England: down 1.1%).
2% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 749 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to July 2026 the practice recorded 237 appointments a month, or 169 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 65% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
85% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Tooting Bec Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 169 | 434 | 510 |
| Face to face | 89% | 58% | 63% |
| Same day as booked | 65% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), heart failure (0.1% against 1.1%) and serious mental illness (0.1% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 3.0% | 6.6% |
| High blood pressure | All ages | 2.7% | 15.2% |
| Diabetes | 17+ yrs | 1.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Coronary heart disease | All ages | 0.3% | 3.0% |
| COPD | All ages | 0.3% | 1.9% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Stroke and TIA | All ages | 0.1% | 1.9% |
| Heart failure | All ages | 0.1% | 1.1% |
| Serious mental illness | All ages | 0.1% | 1.0% |
| Learning disability | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
Tooting Bec Surgery, 313 Balham High Road, London, SW17 7BA. Phone: 020 8682 0352.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Balham Park Surgery | 0.5 km | 90% |
| Open Door Surgery | 0.8 km | 94% |
| Dr Naseem Akbar | 0.9 km | 88% |
| Bedford Hill Family Practice | 0.9 km | 81% |
| The Nightingale Practice | 1.5 km | – |
How do patients rate Tooting Bec Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Tooting Bec Surgery as good, below the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Tooting Bec Surgery?
1,399 patients were registered in September 2026, down 26.8% on a year earlier.
What is Tooting Bec Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Tooting Bec Surgery have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 749 patients per GP against 2,171 across England.
Are appointments at Tooting Bec Surgery face to face?
89% of appointments from June 2026 to July 2026 were face to face, against 63% across England.
What is Tooting Bec Surgery's phone number?
020 8682 0352.