Thurleigh Road Practice, London: patient reviews and CQC rating
Thurleigh Road Practice is a GP practice in London with 13,245 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 3.6 full-time-equivalent qualified GPs, or 3,639 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thurleigh Road Practice
Its best result against England is the share who found it easy to contact the practice through its website: 68%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 77%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 346th of the 648 practices in London with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (73%). 106 patients answered the survey (response rate 21%).
| Survey question | Thurleigh Road Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 55% | 64% | 57% |
| Easy to contact via the website | 68% | 64% | 58% |
| Easy to contact via the NHS App | 55% | 57% | 54% |
| Reception team helpful | 77% | 87% | 85% |
| Last contact good | 68% | 77% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 486 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thurleigh Road Practice is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,245 patients were registered at Thurleigh Road Practice in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,639 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.7 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 9.1 |
| August 2024 | 5.3 | 7.3 |
| August 2025 | 6.1 | 8.0 |
| August 2026 | 3.6 | 4.7 |
From June 2026 to August 2026 the practice recorded 6,745 appointments a month, or 509 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Thurleigh Road Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 434 | 510 |
| Face to face | 75% | 58% | 63% |
| Same day as booked | 63% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (1.0% against 4.6%), peripheral arterial disease (0.1% against 0.6%) and diabetes (2.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.0% | 14.3% |
| High blood pressure | All ages | 7.1% | 15.2% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Diabetes | 17+ yrs | 2.1% | 7.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Thurleigh Road Practice, 88a Thurleigh Road, Balham, London, SW12 8TT. Phone: 020 8675 3521. Website: www.thurleighroadpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Nightingale Practice | 0.5 km | – |
| Bolingbroke Medical Centre | 1.0 km | 91% |
| Battersea Rise Group Practice | 1.1 km | 74% |
| Open Door Surgery | 1.1 km | 94% |
| Balham Park Surgery | 1.4 km | 90% |
- Balham Park Surgery (90% overall experience good)
- The Nightingale Practice
How do patients rate Thurleigh Road Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Thurleigh Road Practice as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Thurleigh Road Practice?
13,245 patients were registered in September 2026, down 0.1% on a year earlier.
What is Thurleigh Road Practice's CQC rating?
Good overall, published in February 2018.
How many GPs does Thurleigh Road Practice have?
3.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,639 patients per GP against 2,171 across England.
Are appointments at Thurleigh Road Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thurleigh Road Practice's phone number?
020 8675 3521.