East Merton PCN: primary care network practices and patient survey
East Merton PCN is a primary care network of 3 GP practices with 31,301 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 1,809 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in East Merton PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Tamworth House Medical Centre to 90% at Figges Marsh Surgery, with a median of 76% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Figges Marsh Surgery has the highest share finding it easy to get through by phone (73%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Figges Marsh Surgery | 10,842 | 90% | 73% | Good | 2,557 |
| Cricket Green Medical Practice | 11,018 | 76% | 55% | Good | 1,296 |
| Tamworth House Medical Centre | 9,441 | 73% | 41% | Good | 2,070 |
Results for the network as a whole, from 299 responses, against South West London and England.
| Survey question | East Merton PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 57% | 64% | 57% |
| Easy to contact via the website | 70% | 64% | 58% |
| Easy to contact via the NHS App | 67% | 57% | 54% |
| Reception team helpful | 84% | 87% | 85% |
| Last contact good | 71% | 77% | 73% |
| Wait for appointment about right | 71% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 1,809 registered patients per full-time-equivalent qualified GP in East Merton PCN, fewer than England's 2,171 and South West London's 2,060. Practices recorded 524 appointments a month per 1,000 patients (England: 510), 69% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.1% over the year (England: shrank 1.1%).
| Measure | East Merton PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,809 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 524 | 434 | 510 |
| Face-to-face appointments | 69% | 58% | 63% |
| Same day as booked | 55% | 46% | 45% |
| Did not attend | 9% | 6% | 4% |
| Patients aged 65 or over | 13% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in East Merton PCN is serious mental illness (1.6% against 1.0%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | East Merton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% | 4,312 |
| Depression | 18+ yrs | 12.8% | 14.3% | 3,296 |
| Diabetes | 17+ yrs | 9.6% | 7.9% | 2,499 |
| Asthma | 6+ yrs | 4.9% | 6.6% | 1,477 |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% | 894 |
| Cancer | All ages | 2.9% | 3.8% | 924 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 632 |
| Serious mental illness | All ages | 1.6% | 1.0% | 500 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 444 |
| COPD | All ages | 1.3% | 1.9% | 421 |
| Atrial fibrillation | All ages | 1.2% | 2.2% | 381 |
| Heart failure | All ages | 0.8% | 1.1% | 256 |
| Learning disability | All ages | 0.7% | 0.6% | 226 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 184 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 173 |
| Dementia | All ages | 0.6% | 0.8% | 198 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 53 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 147 |
| Palliative care | All ages | 0.3% | 0.6% | 82 |
- Carshalton PCN (7 practices)
- Morden Plus Health Partners PCN (5 practices)
- New Malden & Worcester Park PCN (5 practices)
- North Merton PCN (5 practices)
- North West Merton PCN (4 practices)
- South West Merton PCN (2 practices)
- West Merton PCN (2 practices)
Which practices are in East Merton PCN?
Cricket Green Medical Practice, Figges Marsh Surgery and Tamworth House Medical Centre.
How do patients rate East Merton PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does East Merton PCN cover?
31,301 registered patients across 3 practices in September 2026.
How many patients per GP does East Merton PCN have?
1,809 per full-time-equivalent qualified GP, against 2,171 across England.