The Merton Medical Practice, London: patient reviews and CQC rating
The Merton Medical Practice is a GP practice in London with 7,950 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 3.1 full-time-equivalent qualified GPs, or 2,532 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Merton Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. With 104 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 345th of the 648 practices in London with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (70%). 104 patients answered the survey (response rate 19%).
| Survey question | The Merton Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 60% | 64% | 57% |
| Easy to contact via the website | 60% | 64% | 58% |
| Easy to contact via the NHS App | 44% | 57% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 77% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Merton Medical Practice is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,950 patients were registered at The Merton Medical Practice in September 2026, up 2.8% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,532 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.1 | 5.3 |
| August 2025 | 3.2 | 5.3 |
| August 2026 | 3.1 | 7.0 |
From June 2026 to August 2026 the practice recorded 3,600 appointments a month, or 453 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 67% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Merton Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 453 | 434 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 67% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 15.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.4% | 14.3% |
| High blood pressure | All ages | 8.0% | 15.2% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| COPD | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
The Merton Medical Practice, 12-17 Abbey Parade, Merton High Street, South Wimbledon, London, SW19 1DG. Phone: 020 8545 9620. Website: www.mertonmedical.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverhouse Medical Practice | 0.6 km | 93% |
| Colliers Wood Surgery | 0.9 km | 64% |
| Wimbledon Medical Practice | 0.9 km | 79% |
| The Mitcham Medical Centre | 1.0 km | 76% |
| Morden Hall Medical Centre | 1.3 km | 80% |
- Colliers Wood Surgery (64% overall experience good)
- Mitcham Family Practice (68% overall experience good)
- Riverhouse Medical Practice (93% overall experience good)
- The Mitcham Medical Centre (76% overall experience good)
How do patients rate The Merton Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Merton Medical Practice as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at The Merton Medical Practice?
7,950 patients were registered in September 2026, up 2.8% on a year earlier.
What is The Merton Medical Practice's CQC rating?
Good overall, published in May 2016.
How many GPs does The Merton Medical Practice have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,532 patients per GP against 2,171 across England.
Are appointments at The Merton Medical Practice face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Merton Medical Practice's phone number?
020 8545 9620.