Morden Hall Medical Centre, London: patient reviews and CQC rating
Morden Hall Medical Centre is a GP practice in London with 13,487 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 9.2 full-time-equivalent qualified GPs, or 1,470 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Morden Hall Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 284th of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (74%). 127 patients answered the survey (response rate 19%).
| Survey question | Morden Hall Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 79% | 64% | 57% |
| Easy to contact via the website | 56% | 64% | 58% |
| Easy to contact via the NHS App | 51% | 57% | 54% |
| Reception team helpful | 84% | 87% | 85% |
| Last contact good | 75% | 77% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 376 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Morden Hall Medical Centre is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,487 patients were registered at Morden Hall Medical Centre in September 2026, down 6.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 1,470 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 4.2 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 11.9 |
| August 2024 | 8.9 | 11.9 |
| August 2025 | 9.3 | 16.5 |
| August 2026 | 9.2 | 14.3 |
From June 2026 to August 2026 the practice recorded 5,628 appointments a month, or 417 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 50% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Morden Hall Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 417 | 434 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 50% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.3% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.5% | 74.9% |
Morden Hall Medical Centre, 256 Morden Road, London, SW19 3DA. Phone: 020 8540 0585.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Medical Centre | 0.8 km | 92% |
| The Mitcham Medical Centre | 0.8 km | 76% |
| Ravensbury Park Medical Centre | 1.2 km | 75% |
| Cricket Green Medical Practice | 1.3 km | 76% |
| The Merton Medical Practice | 1.3 km | 78% |
- Central Medical Centre (92% overall experience good)
- Ravensbury Park Medical Centre (75% overall experience good)
- Stonecot Surgery (80% overall experience good)
- Wide Way Surgery (69% overall experience good)
How do patients rate Morden Hall Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Morden Hall Medical Centre as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Morden Hall Medical Centre?
13,487 patients were registered in September 2026, down 6.8% on a year earlier.
What is Morden Hall Medical Centre's CQC rating?
Good overall, published in February 2016.
How many GPs does Morden Hall Medical Centre have?
9.2 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,470 patients per GP against 2,171 across England.
Are appointments at Morden Hall Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Morden Hall Medical Centre's phone number?
020 8540 0585.