Mulgrave Road Surgery, Sutton: patient reviews and CQC rating
Mulgrave Road Surgery is a GP practice in Sutton with 8,681 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 4.7 full-time-equivalent qualified GPs, or 1,851 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mulgrave Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 10 practices in Sutton with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (75%). 142 patients answered the survey (response rate 26%).
| Survey question | Mulgrave Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 71% | 64% | 57% |
| Easy to contact via the website | 63% | 64% | 58% |
| Easy to contact via the NHS App | 46% | 57% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 86% | 77% | 73% |
| Wait for appointment about right | 83% | 71% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 128 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mulgrave Road Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,681 patients were registered at Mulgrave Road Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,851 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 7.8 |
| August 2024 | 5.3 | 5.3 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,650 appointments a month, or 420 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 53% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mulgrave Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 420 | 434 | 510 |
| Face to face | 56% | 58% | 63% |
| Same day as booked | 53% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for a learning disability (0.2% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Mulgrave Road Surgery, 48 Mulgrave Road, Sutton, SM2 6LX. Phone: 020 8224 4100.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Grove Road Practice | 0.4 km | 92% |
| Dr Seyan & Partners | 0.5 km | 76% |
| The Old Court House Surgery | 0.7 km | 85% |
| Benhill and Belmont Practice | 1.0 km | 84% |
| Dr Hafeez and Partner | 1.5 km | 70% |
- Dr Seyan & Partners (76% overall experience good)
- The Grove Road Practice (92% overall experience good)
- The Old Court House Surgery (85% overall experience good)
How do patients rate Mulgrave Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Mulgrave Road Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Mulgrave Road Surgery?
8,681 patients were registered in September 2026, down 1.9% on a year earlier.
What is Mulgrave Road Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Mulgrave Road Surgery have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,851 patients per GP against 2,171 across England.
Are appointments at Mulgrave Road Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mulgrave Road Surgery's phone number?
020 8224 4100.