The Grove Road Practice, Sutton: patient reviews and CQC rating
The Grove Road Practice is a GP practice in Sutton with 11,524 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 5.7 full-time-equivalent qualified GPs, or 2,010 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grove Road Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 10 practices in Sutton with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (95%). 116 patients answered the survey (response rate 29%).
| Survey question | The Grove Road Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 92% | 81% | 77% |
| Easy to contact by phone | 76% | 64% | 57% |
| Easy to contact via the website | 60% | 64% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 88% | 77% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 100% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 307 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Grove Road Practice is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,524 patients were registered at The Grove Road Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,010 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 2.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.0 |
| August 2024 | 6.1 | 6.1 |
| August 2025 | 5.8 | 5.8 |
| August 2026 | 5.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 3,994 appointments a month, or 347 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 32% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Grove Road Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 434 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 32% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.8% against 1.9%), heart failure (0.5% against 1.1%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
The Grove Road Practice, 83 Grove Road, Sutton, SM1 2DB. Phone: 020 8642 1721.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mulgrave Road Surgery | 0.4 km | 86% |
| Dr Seyan & Partners | 0.6 km | 76% |
| The Old Court House Surgery | 0.9 km | 85% |
| Cheam Family Practice | 1.1 km | 74% |
| Benhill and Belmont Practice | 1.3 km | 84% |
- Dr Seyan & Partners (76% overall experience good)
- Mulgrave Road Surgery (86% overall experience good)
- The Old Court House Surgery (85% overall experience good)
How do patients rate The Grove Road Practice?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of The Grove Road Practice as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at The Grove Road Practice?
11,524 patients were registered in September 2026, up 1.1% on a year earlier.
What is The Grove Road Practice's CQC rating?
Good overall, published in August 2017.
How many GPs does The Grove Road Practice have?
5.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,010 patients per GP against 2,171 across England.
Are appointments at The Grove Road Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grove Road Practice's phone number?
020 8642 1721.