West Barnes Surgery, New Malden: patient reviews and CQC rating
West Barnes Surgery is a GP practice in New Malden with 7,060 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 3.1 full-time-equivalent qualified GPs, or 2,263 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Barnes Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 4 practices in New Malden with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (80%). 111 patients answered the survey (response rate 22%).
| Survey question | West Barnes Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 82% | 64% | 57% |
| Easy to contact via the website | 46% | 64% | 58% |
| Easy to contact via the NHS App | 54% | 57% | 54% |
| Reception team helpful | 97% | 87% | 85% |
| Last contact good | 91% | 77% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for West Barnes Surgery is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,060 patients were registered at West Barnes Surgery in September 2026, down 3.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,263 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.7 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,879 appointments a month, or 408 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 41% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | West Barnes Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 434 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 41% | 46% | 45% |
| More than 28 days after booking | 6% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.3% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and epilepsy (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
West Barnes Surgery, 229 West Barnes Lane, New Malden, KT3 6JD. Phone: 020 8336 1773. Website: www.wbms.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grand Drive Surgery | 0.6 km | 89% |
| Holmwood Corner Surgery | 1.5 km | 81% |
| Lambton Road Medical Partnership | 1.5 km | 90% |
| Roselawn Surgery | 1.5 km | 74% |
| James O'Riordan Medical Centre | 2.0 km | 71% |
- Holmwood Corner Surgery (81% overall experience good)
- Manor Drive Medical Centre (81% overall experience good)
- Roselawn Surgery (74% overall experience good)
- The Groves Medical Centre (72% overall experience good)
How do patients rate West Barnes Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of West Barnes Surgery as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at West Barnes Surgery?
7,060 patients were registered in September 2026, down 3.2% on a year earlier.
What is West Barnes Surgery's CQC rating?
Good overall, published in July 2018.
How many GPs does West Barnes Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,263 patients per GP against 2,171 across England.
Are appointments at West Barnes Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Barnes Surgery's phone number?
020 8336 1773.