Grand Drive Surgery, London: patient reviews and CQC rating
Grand Drive Surgery is a GP practice in London with 9,205 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 6.5 full-time-equivalent qualified GPs, or 1,423 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grand Drive Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 69th of the 648 practices in London with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (91%). 102 patients answered the survey (response rate 26%).
| Survey question | Grand Drive Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 59% | 64% | 57% |
| Easy to contact via the website | 78% | 64% | 58% |
| Easy to contact via the NHS App | 60% | 57% | 54% |
| Reception team helpful | 96% | 87% | 85% |
| Last contact good | 78% | 77% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 118 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grand Drive Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,205 patients were registered at Grand Drive Surgery in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,423 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 8.5 |
| August 2024 | 6.4 | 8.5 |
| August 2025 | 6.5 | 9.7 |
| August 2026 | 6.5 | 9.7 |
From June 2026 to August 2026 the practice recorded 3,517 appointments a month, or 382 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 63% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
79% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Grand Drive Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 434 | 510 |
| Face to face | 93% | 58% | 63% |
| Same day as booked | 63% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a lower share of patients for stroke or TIA (0.9% against 1.9%), palliative or supportive care needs (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Grand Drive Surgery, 132 Grand Drive, Raynes Park, London, SW20 9EA. Phone: 020 8542 5555. Website: www.grand-drive.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Barnes Surgery | 0.6 km | 89% |
| Lambton Road Medical Partnership | 1.0 km | 90% |
| The Nelson Medical Practice | 1.5 km | 77% |
| Holmwood Corner Surgery | 1.9 km | 81% |
| Roselawn Surgery | 2.0 km | 74% |
- The Nelson Medical Practice (77% overall experience good)
How do patients rate Grand Drive Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Grand Drive Surgery as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Grand Drive Surgery?
9,205 patients were registered in September 2026, up 0.0% on a year earlier.
What is Grand Drive Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Grand Drive Surgery have?
6.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,423 patients per GP against 2,171 across England.
Are appointments at Grand Drive Surgery face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grand Drive Surgery's phone number?
020 8542 5555.