Roselawn Surgery, New Malden: patient reviews and CQC rating
Roselawn Surgery is a GP practice in New Malden with 7,159 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.0 full-time-equivalent qualified GPs, or 1,778 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Roselawn Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 4 practices in New Malden with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (76%). 88 patients answered the survey (response rate 17%).
| Survey question | Roselawn Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 74% | 81% | 77% |
| Easy to contact by phone | 59% | 64% | 57% |
| Easy to contact via the website | 72% | 64% | 58% |
| Easy to contact via the NHS App | 47% | 57% | 54% |
| Reception team helpful | 84% | 87% | 85% |
| Last contact good | 72% | 77% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Roselawn Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,159 patients were registered at Roselawn Surgery in September 2026, down 5.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,778 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 2.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 4.4 | 4.4 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,524 appointments a month, or 353 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 38% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Roselawn Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 434 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Roselawn Surgery, 149 Malden Road, New Malden, KT3 6AA. Phone: 020 8949 0555. Website: www.roselawnsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Holmwood Corner Surgery | 0.1 km | 81% |
| The Groves Medical Centre | 1.5 km | 72% |
| West Barnes Surgery | 1.5 km | 89% |
| Manor Drive Medical Centre | 1.9 km | 81% |
| Grand Drive Surgery | 2.0 km | 89% |
- Holmwood Corner Surgery (81% overall experience good)
- Manor Drive Medical Centre (81% overall experience good)
- The Groves Medical Centre (72% overall experience good)
- West Barnes Surgery (89% overall experience good)
How do patients rate Roselawn Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Roselawn Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Roselawn Surgery?
7,159 patients were registered in September 2026, down 5.3% on a year earlier.
What is Roselawn Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Roselawn Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,778 patients per GP against 2,171 across England.
Are appointments at Roselawn Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Roselawn Surgery's phone number?
020 8949 0555.