GP surgeries in New Malden: ratings and patient reviews
There are 4 GP practices in New Malden, with 43,899 registered patients between them (September 2026). The highest share of patients rating their overall experience as good is at West Barnes Surgery (89%, England 77%). Across the town there are 1,601 patients per qualified GP, against 2,171 across England.
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in New Malden with survey results, the share of patients describing their overall experience as good ranges from 72% at The Groves Medical Centre to 89% at West Barnes Surgery, with a median of 77% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. West Barnes Surgery has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West Barnes Surgery | 7,060 | 89% | 82% | Good | 2,263 |
| Holmwood Corner Surgery | 13,383 | 81% | 57% | Good | 1,648 |
| Roselawn Surgery | 7,159 | 74% | 59% | Good | 1,778 |
| The Groves Medical Centre | 16,297 | 72% | 37% | Inadequate | 1,342 |
There are 1,601 registered patients per full-time-equivalent qualified GP in New Malden, fewer than England's 2,171 and South West London's 2,060. Practices recorded 491 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.2% over the year (England: shrank 1.1%).
| Measure | New Malden | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,601 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 491 | 434 | 510 |
| Face-to-face appointments | 71% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| Did not attend | 4% | 6% | 4% |
| Patients aged 65 or over | 18% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in New Malden is dementia (1.0% against 0.8%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | New Malden (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% | 6,046 |
| Depression | 18+ yrs | 11.3% | 14.3% | 4,126 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 2,911 |
| Asthma | 6+ yrs | 5.7% | 6.6% | 2,455 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,655 |
| Cancer | All ages | 3.8% | 3.8% | 1,703 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,156 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 902 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 655 |
| COPD | All ages | 1.2% | 1.9% | 526 |
| Serious mental illness | All ages | 1.1% | 1.0% | 517 |
| Dementia | All ages | 1.0% | 0.8% | 462 |
| Heart failure | All ages | 0.9% | 1.1% | 418 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 252 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 224 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 101 |
| Learning disability | All ages | 0.5% | 0.6% | 221 |
| Palliative care | All ages | 0.4% | 0.6% | 187 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 149 |
How many GP practices are there in New Malden?
4, with 43,899 registered patients in September 2026.
Which GP practice in New Malden do patients rate highest?
West Barnes Surgery: 89% of patients described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients are there per GP in New Malden?
1,601 registered patients per full-time-equivalent qualified GP, against 2,171 across England.
How many GP appointments in New Malden are face to face?
71% of appointments at the town's practices were face to face, against 63% across England.