Holmwood Corner Surgery, New Malden: patient reviews and CQC rating
Holmwood Corner Surgery is a GP practice in New Malden with 13,383 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 8.1 full-time-equivalent qualified GPs, or 1,648 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holmwood Corner Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 4 practices in New Malden with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (78%). 111 patients answered the survey (response rate 26%).
| Survey question | Holmwood Corner Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 57% | 64% | 57% |
| Easy to contact via the website | 69% | 64% | 58% |
| Easy to contact via the NHS App | 68% | 57% | 54% |
| Reception team helpful | 84% | 87% | 85% |
| Last contact good | 86% | 77% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for Holmwood Corner Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,383 patients were registered at Holmwood Corner Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 1,648 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.7 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 8.8 |
| August 2024 | 7.2 | 11.3 |
| August 2025 | 5.5 | 7.9 |
| August 2026 | 8.1 | 12.6 |
From June 2026 to August 2026 the practice recorded 9,574 appointments a month, or 715 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 64% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
77% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Holmwood Corner Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 715 | 434 | 510 |
| Face to face | 90% | 58% | 63% |
| Same day as booked | 64% | 46% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.5% against 0.8%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.9% | 14.3% |
| High blood pressure | All ages | 13.8% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
Holmwood Corner Surgery, 134 Malden Road, New Malden, KT3 6DR. Phone: 020 8942 0066. Website: www.holmwoodcornersurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Roselawn Surgery | 0.1 km | 74% |
| The Groves Medical Centre | 1.5 km | 72% |
| West Barnes Surgery | 1.5 km | 89% |
| Grand Drive Surgery | 1.9 km | 89% |
| Manor Drive Medical Centre | 1.9 km | 81% |
- Manor Drive Medical Centre (81% overall experience good)
- Roselawn Surgery (74% overall experience good)
- The Groves Medical Centre (72% overall experience good)
- West Barnes Surgery (89% overall experience good)
How do patients rate Holmwood Corner Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Holmwood Corner Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Holmwood Corner Surgery?
13,383 patients were registered in September 2026, down 2.8% on a year earlier.
What is Holmwood Corner Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Holmwood Corner Surgery have?
8.1 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,648 patients per GP against 2,171 across England.
Are appointments at Holmwood Corner Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holmwood Corner Surgery's phone number?
020 8942 0066.