The Groves Hinchley Wood, Esher: patient reviews and CQC rating
The Groves Hinchley Wood is a GP practice in Esher with 6,106 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 3.2 full-time-equivalent qualified GPs, or 1,885 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Groves Hinchley Wood
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 4 practices in Esher with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (80%). 126 patients answered the survey (response rate 32%).
| Survey question | The Groves Hinchley Wood | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 72% | 55% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 46% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 274 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Groves Hinchley Wood is Good, published in February 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,106 patients were registered at The Groves Hinchley Wood in September 2026, down 3.2% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,885 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 1.7 |
| August 2024 | 0.6 | 1.7 |
| August 2025 | 0.6 | 1.5 |
| August 2026 | 3.2 | 4.1 |
From June 2026 to August 2026 the practice recorded 2,781 appointments a month, or 456 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Groves Hinchley Wood | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 521 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), chronic kidney disease (6.1% against 4.6%) and cancer (4.8% against 3.8%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 5.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.7 years for women and 83.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
The Groves Hinchley Wood, 3 - 4 Station Approach, Hinchley Wood, Esher, KT10 0SP. Phone: 020 3836 7090.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thorkhill Surgery | 1.3 km | 68% |
| Capelfield Surgery | 1.6 km | 77% |
| Littleton Surgery | 1.9 km | 71% |
| Esher Green Surgery | 2.1 km | 86% |
| The Orchard Practice | 2.6 km | 94% |
- Capelfield Surgery (77% overall experience good)
- Esher Green Surgery (86% overall experience good)
- Glenlyn Medical Centre (55% overall experience good)
- Littleton Surgery (71% overall experience good)
- Thorkhill Surgery (68% overall experience good)
- Vine Medical Centre (89% overall experience good)
How do patients rate The Groves Hinchley Wood?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of The Groves Hinchley Wood as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at The Groves Hinchley Wood?
6,106 patients were registered in September 2026, down 3.2% on a year earlier.
What is The Groves Hinchley Wood's CQC rating?
Good overall, published in February 2019.
How many GPs does The Groves Hinchley Wood have?
3.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,885 patients per GP against 2,171 across England.
Are appointments at The Groves Hinchley Wood face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Groves Hinchley Wood's phone number?
020 3836 7090.