Albany Practice, Brentford: patient reviews and CQC rating
Albany Practice is a GP practice in Brentford with 7,213 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2021. It has 2.3 full-time-equivalent qualified GPs, or 3,109 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Albany Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who described their last contact with the practice as good: 62%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 3 practices in Brentford with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (65%). 114 patients answered the survey (response rate 19%).
| Survey question | Albany Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 61% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
CQC's overall rating for Albany Practice is Requires Improvement, published in June 2021. 2 key questions are rated differently: Safe Good and Well-led Good. Its previous overall rating was Inadequate (December 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
7,213 patients were registered at Albany Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,109 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 3.4 |
| August 2024 | 2.1 | 3.2 |
| August 2025 | 2.3 | 3.4 |
| August 2026 | 2.3 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,888 appointments a month, or 539 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 38% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Albany Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 539 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%), cancer (2.4% against 3.8%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 25.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Albany Practice, Brentford Health Centre, Boston Manor Road, Brentford, TW8 8DS. Phone: 020 8630 3838.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brentford Group Practice | 0.0 km | 72% |
| BRENTFORD FAMILY PRACTICE | 0.0 km | 77% |
| Ealing Park Health Centre | 1.2 km | 85% |
| Northfields Surgery | 2.1 km | 63% |
| Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma | 2.2 km | 79% |
- BRENTFORD FAMILY PRACTICE (77% overall experience good)
- Brentford Group Practice (72% overall experience good)
- Dr Parmod Luthra (88% overall experience good)
- Islesworth Practice (87% overall experience good)
- St Margaret's Medical Practice (81% overall experience good)
- Thornbury Road Centre for Health (78% overall experience good)
How do patients rate Albany Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Albany Practice as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Albany Practice?
7,213 patients were registered in September 2026, down 2.4% on a year earlier.
What is Albany Practice's CQC rating?
Requires Improvement overall, published in June 2021.
How many GPs does Albany Practice have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,109 patients per GP against 2,171 across England.
Are appointments at Albany Practice face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Albany Practice's phone number?
020 8630 3838.