Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma, London: patient reviews and CQC rating
Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma is a GP practice in London with 9,994 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 4.6 full-time-equivalent qualified GPs, or 2,179 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 304th of the 648 practices in London with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 20 points higher than in 2025 (59%). 95 patients answered the survey (response rate 23%).
| Survey question | Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma | West and North London | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 47% | 62% | 57% |
| Easy to contact via the website | 60% | 57% | 58% |
| Easy to contact via the NHS App | 40% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 78% | 68% | 69% |
| Listened to well | 94% | 86% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,994 patients were registered at Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma in September 2026, up 4.3% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,179 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 4.8 | 4.8 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,118 appointments a month, or 312 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 20% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 312 | 469 | 510 |
| Face to face | 81% | 60% | 63% |
| Same day as booked | 20% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.2% against 0.6%), COPD (0.8% against 1.9%) and chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Cancer | All ages | 3.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma, 106 Elthorne Park Road, Hanwell, London, W7 2JJ. Phone: 020 8567 0447. Website: www.elthorneparksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northfields Surgery | 0.5 km | 63% |
| Grosvenor House Surgery | 0.6 km | 84% |
| Westseven GP | 0.9 km | 84% |
| Dr S Bassi & Associates Ltd | 0.9 km | 78% |
| Cuckoo Lane Practice | 0.9 km | 80% |
- Dr Evans & Partners (69% overall experience good)
- Ealing Park Health Centre (85% overall experience good)
- Grosvenor House Surgery (84% overall experience good)
- Northfields Surgery (63% overall experience good)
How do patients rate Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma?
9,994 patients were registered in September 2026, up 4.3% on a year earlier.
What is Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma's CQC rating?
Good overall, published in September 2016.
How many GPs does Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,179 patients per GP against 2,171 across England.
Are appointments at Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma's phone number?
020 8567 0447.