Dr S Bassi & Associates Ltd, London: patient reviews and CQC rating
Dr S Bassi & Associates Ltd is a GP practice in London with 5,934 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2022. It has 1.5 full-time-equivalent qualified GPs, or 3,904 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr S Bassi & Associates Ltd
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 360th of the 648 practices in London with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (84%). 106 patients answered the survey (response rate 19%).
| Survey question | Dr S Bassi & Associates Ltd | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr S Bassi & Associates Ltd is Requires Improvement, published in September 2022. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (February 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,934 patients were registered at Dr S Bassi & Associates Ltd in September 2026, down 6.9% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 3,904 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 2,333 appointments a month, or 393 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 47% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Dr S Bassi & Associates Ltd | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 393 | 469 | 510 |
| Face to face | 84% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 12% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.2% against 0.6%). It has a lower share for dementia (0.3% against 0.8%), COPD (0.9% against 1.9%) and stroke or TIA (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 25.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.1% | 15.2% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Palliative care | All ages | 2.2% | 0.6% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Dr S Bassi & Associates Ltd, 20 Church Road, London, W7 1DR. Phone: 020 8567 5738. Website: www.hanwellhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westseven GP | 0.0 km | 84% |
| Cuckoo Lane Practice | 0.0 km | 80% |
| Grosvenor House Surgery | 0.5 km | 84% |
| Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma | 0.9 km | 79% |
| Corfton Road Surgery at West Ealing Pharmacy | 1.1 km | 62% |
- Eastmead Avenue Surgery (77% overall experience good)
- Elmbank Surgery (83% overall experience good)
- Greenford Avenue Family Health Practice (86% overall experience good)
- Oldfield Family Practice (85% overall experience good)
- The Mansell Road Practice (84% overall experience good)
- Westseven GP (84% overall experience good)
How do patients rate Dr S Bassi & Associates Ltd?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Dr S Bassi & Associates Ltd as good, against 77% across England. 83% found it easy to get through by phone.
How many patients are registered at Dr S Bassi & Associates Ltd?
5,934 patients were registered in September 2026, down 6.9% on a year earlier.
What is Dr S Bassi & Associates Ltd's CQC rating?
Requires Improvement overall, published in September 2022.
How many GPs does Dr S Bassi & Associates Ltd have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,904 patients per GP against 2,171 across England.
Are appointments at Dr S Bassi & Associates Ltd face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr S Bassi & Associates Ltd's phone number?
020 8567 5738.