Greenwell PCN: primary care network practices and patient survey
Greenwell PCN is a primary care network of 7 GP practices with 39,656 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 3,289 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Greenwell PCN with survey results, the share of patients describing their overall experience as good ranges from 77% at Eastmead Avenue Surgery to 86% at Greenford Avenue Family Health Practice, with a median of 84% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Dr S Bassi & Associates Ltd has the highest share finding it easy to get through by phone (83%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Greenford Avenue Family Health Practice | 4,564 | 86% | 74% | Good | 3,423 |
| Oldfield Family Practice | 5,499 | 85% | 83% | Good | 2,607 |
| The Mansell Road Practice | 5,572 | 84% | 79% | Good | 9,085 |
| Westseven GP | 5,747 | 84% | 66% | Good | 3,716 |
| Elmbank Surgery | 6,459 | 83% | 70% | Good | 4,176 |
| Dr S Bassi & Associates Ltd | 5,934 | 78% | 83% | Requires improvement | 3,904 |
| Eastmead Avenue Surgery | 5,881 | 77% | 55% | Good | 1,737 |
Results for the network as a whole, from 754 responses, against West and North London and England.
| Survey question | Greenwell PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 63% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
There are 3,289 registered patients per full-time-equivalent qualified GP in Greenwell PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 484 appointments a month per 1,000 patients (England: 510), 77% of them face to face. 36% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.4% over the year (England: shrank 1.1%).
| Measure | Greenwell PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 3,289 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 484 | 469 | 510 |
| Face-to-face appointments | 77% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 14% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Greenwell PCN is osteoporosis (1.7% against 1.2%), and the furthest below is dementia (0.5% against 0.8%).
| Condition register | Age group | Greenwell PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% | 5,832 |
| Depression | 18+ yrs | 10.3% | 14.3% | 3,394 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 3,022 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 2,424 |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% | 1,060 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 1,175 |
| Cancer | All ages | 2.8% | 3.8% | 1,144 |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% | 224 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 649 |
| COPD | All ages | 1.4% | 1.9% | 567 |
| Serious mental illness | All ages | 1.2% | 1.0% | 504 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 486 |
| Heart failure | All ages | 1.1% | 1.1% | 456 |
| Palliative care | All ages | 0.7% | 0.6% | 282 |
| Learning disability | All ages | 0.6% | 0.6% | 259 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 204 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 182 |
| Dementia | All ages | 0.5% | 0.8% | 190 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 152 |
- Acton PCN (13 practices)
- Ngp PCN (11 practices)
- North Southall PCN (10 practices)
- Northolt PCN (6 practices)
- South Central Ealing PCN (5 practices)
- South Southall PCN (8 practices)
- The Ealing Network PCN (9 practices)
Which practices are in Greenwell PCN?
Dr S Bassi & Associates Ltd, Eastmead Avenue Surgery, Elmbank Surgery, Greenford Avenue Family Health Practice, Oldfield Family Practice, The Mansell Road Practice and Westseven GP.
How do patients rate Greenwell PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Greenwell PCN cover?
39,656 registered patients across 7 practices in September 2026.
How many patients per GP does Greenwell PCN have?
3,289 per full-time-equivalent qualified GP, against 2,171 across England.