Northolt PCN: primary care network practices and patient survey
Northolt PCN is a primary care network of 6 GP practices with 43,162 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 3,275 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Northolt PCN with survey results, the share of patients describing their overall experience as good ranges from 65% at Goodcare Practice to 91% at West End Surgery, with a median of 76% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Yeading Medical Centre has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West End Surgery | 7,565 | 91% | 78% | Good | 3,213 |
| Yeading Medical Centre | 6,870 | 81% | 84% | Good | 3,067 |
| Somerset Medical Centre, Grand Union Village Health Centre | 2,936 | 77% | 61% | Good | 1,762 |
| Jubilee Gardens Medical Centre | 7,832 | 76% | 69% | Requires improvement | 3,916 |
| Broadmead Surgery | 7,738 | 70% | 56% | Good | 2,381 |
| Goodcare Practice | 10,221 | 65% | 37% | Good | 6,133 |
Results for the network as a whole, from 588 responses, against West and North London and England.
| Survey question | Northolt PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 63% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 3,275 registered patients per full-time-equivalent qualified GP in Northolt PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 535 appointments a month per 1,000 patients (England: 510), 79% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.3% over the year (England: shrank 1.1%).
| Measure | Northolt PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 3,275 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 535 | 469 | 510 |
| Face-to-face appointments | 79% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 11% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Northolt PCN is diabetes (11.2% against 7.9%), and the furthest below is atrial fibrillation (1.0% against 2.2%).
| Condition register | Age group | Northolt PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% | 6,077 |
| Diabetes | 17+ yrs | 11.2% | 7.9% | 3,822 |
| Depression | 18+ yrs | 8.8% | 14.3% | 2,940 |
| Asthma | 6+ yrs | 5.8% | 6.6% | 2,330 |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% | 944 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 1,010 |
| Cancer | All ages | 1.8% | 3.8% | 800 |
| Serious mental illness | All ages | 1.3% | 1.0% | 565 |
| COPD | All ages | 1.1% | 1.9% | 500 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 123 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 440 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 420 |
| Learning disability | All ages | 0.7% | 0.6% | 319 |
| Heart failure | All ages | 0.6% | 1.1% | 277 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 211 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 189 |
| Palliative care | All ages | 0.5% | 0.6% | 201 |
| Dementia | All ages | 0.4% | 0.8% | 160 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 129 |
- Acton PCN (13 practices)
- Greenwell PCN (7 practices)
- Ngp PCN (11 practices)
- North Southall PCN (10 practices)
- South Central Ealing PCN (5 practices)
- South Southall PCN (8 practices)
- The Ealing Network PCN (9 practices)
Which practices are in Northolt PCN?
Broadmead Surgery, Goodcare Practice, Jubilee Gardens Medical Centre, Somerset Medical Centre, Grand Union Village Health Centre, West End Surgery and Yeading Medical Centre.
How do patients rate Northolt PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Northolt PCN cover?
43,162 registered patients across 6 practices in September 2026.
How many patients per GP does Northolt PCN have?
3,275 per full-time-equivalent qualified GP, against 2,171 across England.