Acton PCN: primary care network practices and patient survey
Acton PCN is a primary care network of 13 GP practices with 81,118 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,597 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 13 practices in Acton PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Churchfield Surgery to 86% at The Acton Health Centre, with a median of 82% (England: 77%). 5 are above England and 1 below by more than the survey's margin of error. Acton Lane Medical Centre has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Acton Health Centre | 3,721 | 86% | 81% | Good | 4,501 |
| Acton Lane Medical Centre | 5,619 | 86% | 93% | Good | 5,242 |
| The Boileau Road Surgery | 4,938 | 86% | 63% | Good | 2,871 |
| Dr John William Keen | 3,838 | 86% | 93% | Requires improvement | 3,427 |
| Dr Muhammad Akbar Khan | 8,355 | 85% | 77% | Good | 3,916 |
| Chiswick Family Practice | 4,094 | 84% | 77% | Good | 1,884 |
| Hillcrest Surgery | 7,936 | 82% | 74% | – | 1,391 |
| GP Surgery @ Acton Gardens | 5,144 | 82% | 78% | Requires improvement | 3,014 |
| The Mill Hill Surgery | 7,626 | 81% | 71% | Good | 1,606 |
| The Vale Surgery | 5,432 | 78% | 66% | Good | 2,716 |
| Crown Street Surgery | 10,944 | 76% | 46% | Good | 4,024 |
| Cloister Road Surgery | 10,039 | 69% | 57% | Good | 3,163 |
| Churchfield Surgery | 3,432 | 68% | 66% | Good | 1,609 |
Results for the network as a whole, from 1,314 responses, against West and North London and England.
| Survey question | Acton PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,597 registered patients per full-time-equivalent qualified GP in Acton PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 492 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.2% over the year (England: shrank 1.1%).
| Measure | Acton PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,597 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 492 | 469 | 510 |
| Face-to-face appointments | 64% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 11% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Acton PCN is serious mental illness (1.1% against 1.0%), and the furthest below is dementia (0.3% against 0.8%).
| Condition register | Age group | Acton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 9.5% | 15.2% | 7,715 |
| Depression | 18+ yrs | 7.8% | 14.3% | 5,153 |
| Diabetes | 17+ yrs | 5.3% | 7.9% | 3,583 |
| Asthma | 6+ yrs | 4.4% | 6.6% | 3,417 |
| Cancer | All ages | 2.2% | 3.8% | 1,775 |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% | 1,426 |
| Coronary heart disease | All ages | 1.7% | 3.0% | 1,412 |
| Serious mental illness | All ages | 1.1% | 1.0% | 901 |
| Atrial fibrillation | All ages | 1.1% | 2.2% | 877 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 827 |
| COPD | All ages | 0.9% | 1.9% | 741 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 167 |
| Heart failure | All ages | 0.6% | 1.1% | 460 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 314 |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% | 287 |
| Learning disability | All ages | 0.4% | 0.6% | 333 |
| Palliative care | All ages | 0.4% | 0.6% | 324 |
| Dementia | All ages | 0.3% | 0.8% | 283 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 204 |
- Greenwell PCN (7 practices)
- Ngp PCN (11 practices)
- North Southall PCN (10 practices)
- Northolt PCN (6 practices)
- South Central Ealing PCN (5 practices)
- South Southall PCN (8 practices)
- The Ealing Network PCN (9 practices)
Which practices are in Acton PCN?
Acton Lane Medical Centre, Chiswick Family Practice, Churchfield Surgery, Cloister Road Surgery, Crown Street Surgery, Dr John William Keen, Dr Muhammad Akbar Khan, GP Surgery @ Acton Gardens, Hillcrest Surgery, The Acton Health Centre, The Boileau Road Surgery, The Mill Hill Surgery and The Vale Surgery.
How do patients rate Acton PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Acton PCN cover?
81,118 registered patients across 13 practices in September 2026.
How many patients per GP does Acton PCN have?
2,597 per full-time-equivalent qualified GP, against 2,171 across England.