GP Surgery @ Acton Gardens, London: patient reviews and CQC rating
GP Surgery @ Acton Gardens is a GP practice in London with 5,144 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 1.7 full-time-equivalent qualified GPs, or 3,014 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about GP Surgery @ Acton Gardens
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 243rd of the 648 practices in London with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 99 patients answered the survey (response rate 18%).
| Survey question | GP Surgery @ Acton Gardens | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 88% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 14 responses rated the practice good or very good (England: 92%).
CQC's overall rating for GP Surgery @ Acton Gardens is Requires Improvement, published in January 2024. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (July 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,144 patients were registered at GP Surgery @ Acton Gardens in September 2026, up 7.4% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 3,014 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,367 appointments a month, or 460 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | GP Surgery @ Acton Gardens | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 469 | 510 |
| Face to face | 49% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), dementia (0.3% against 0.8%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.2% | 74.9% |
GP Surgery @ Acton Gardens, Unit A, Kelton House, Corbet Gardens, London, W3 8TF. Phone: 020 8995 8948. Website: www.chiswickfamilypractice-ealing.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chiswick Family Practice | 0.0 km | 84% |
| The Mill Hill Surgery | 0.4 km | 81% |
| Acton Lane Medical Centre | 0.5 km | 86% |
| The Acton Health Centre | 0.5 km | 86% |
| Crown Street Surgery | 0.6 km | 76% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate GP Surgery @ Acton Gardens?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of GP Surgery @ Acton Gardens as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at GP Surgery @ Acton Gardens?
5,144 patients were registered in September 2026, up 7.4% on a year earlier.
What is GP Surgery @ Acton Gardens's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does GP Surgery @ Acton Gardens have?
1.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,014 patients per GP against 2,171 across England.
Are appointments at GP Surgery @ Acton Gardens face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is GP Surgery @ Acton Gardens's phone number?
020 8995 8948.