Cloister Road Surgery, London: patient reviews and CQC rating
Cloister Road Surgery is a GP practice in London with 10,039 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 3.2 full-time-equivalent qualified GPs, or 3,163 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cloister Road Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 511th of the 648 practices in London with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (62%). 95 patients answered the survey (response rate 13%).
| Survey question | Cloister Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 141 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cloister Road Surgery is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,039 patients were registered at Cloister Road Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 3,163 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.9 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 7.4 |
| August 2024 | 3.2 | 5.8 |
| August 2025 | 3.2 | 5.7 |
| August 2026 | 3.2 | 5.5 |
From June 2026 to August 2026 the practice recorded 5,449 appointments a month, or 543 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cloister Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 543 | 469 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (1.5% against 4.6%), cancer (1.3% against 3.8%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.6 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.5% | 14.3% |
| High blood pressure | All ages | 8.1% | 15.2% |
| Diabetes | 17+ yrs | 4.5% | 7.9% |
| Asthma | 6+ yrs | 3.3% | 6.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Cancer | All ages | 1.3% | 3.8% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.2% | 74.9% |
Cloister Road Surgery, 41-43 Cloister Road, Acton, London, W3 0DF. Phone: 020 8992 4331.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Muhammad Akbar Khan | 0.8 km | 85% |
| Park Royal Medical Practice | 1.1 km | 78% |
| Churchfield Surgery | 1.4 km | 68% |
| The Westway Surgery | 1.5 km | 70% |
| The Boileau Road Surgery | 1.5 km | 86% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate Cloister Road Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Cloister Road Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Cloister Road Surgery?
10,039 patients were registered in September 2026, down 2.0% on a year earlier.
What is Cloister Road Surgery's CQC rating?
Good overall, published in September 2021.
How many GPs does Cloister Road Surgery have?
3.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,163 patients per GP against 2,171 across England.
Are appointments at Cloister Road Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cloister Road Surgery's phone number?
020 8992 4331.