Crown Street Surgery, London: patient reviews and CQC rating
Crown Street Surgery is a GP practice in London with 10,944 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 2.7 full-time-equivalent qualified GPs, or 4,024 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crown Street Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 396th of the 648 practices in London with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (78%). 94 patients answered the survey (response rate 17%).
| Survey question | Crown Street Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 46% | 62% | 57% |
| Easy to contact via the website | 45% | 57% | 58% |
| Easy to contact via the NHS App | 33% | 54% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crown Street Surgery is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,944 patients were registered at Crown Street Surgery in September 2026, up 22.5% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 4,024 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 9.1 |
| August 2024 | 2.7 | 9.5 |
| August 2025 | 2.7 | 9.8 |
| August 2026 | 2.7 | 10.3 |
From June 2026 to August 2026 the practice recorded 7,754 appointments a month, or 709 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 74% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Crown Street Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 709 | 469 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 74% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%). It has a lower share for osteoporosis (0.6% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Crown Street Surgery, 2 Lombard Court, Crown Street, Acton, London, W3 8SA. Phone: 020 8992 2010. Website: www.crownstreetsurgery.nhs.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hillcrest Surgery | 0.2 km | 82% |
| The Mill Hill Surgery | 0.3 km | 81% |
| The Acton Health Centre | 0.3 km | 86% |
| Churchfield Surgery | 0.5 km | 68% |
| GP Surgery @ Acton Gardens | 0.6 km | 82% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate Crown Street Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Crown Street Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Crown Street Surgery?
10,944 patients were registered in September 2026, up 22.5% on a year earlier.
What is Crown Street Surgery's CQC rating?
Good overall, published in January 2016.
How many GPs does Crown Street Surgery have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,024 patients per GP against 2,171 across England.
Are appointments at Crown Street Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crown Street Surgery's phone number?
020 8992 2010.