Churchfield Surgery, London: patient reviews and CQC rating
Churchfield Surgery is a GP practice in London with 3,432 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.1 full-time-equivalent qualified GPs, or 1,609 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Churchfield Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 535th of the 648 practices in London with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (69%). 97 patients answered the survey (response rate 13%).
| Survey question | Churchfield Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 33% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 72% | 86% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 76% | 89% | 90% |
CQC's overall rating for Churchfield Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,432 patients were registered at Churchfield Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,609 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,253 appointments a month, or 365 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 30% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Churchfield Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 469 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for depression (3.7% against 14.3%), peripheral arterial disease (0.1% against 0.6%) and coronary heart disease (1.0% against 3.0%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.5% | 15.2% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Depression | 18+ yrs | 3.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Cancer | All ages | 1.4% | 3.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| COPD | All ages | 1.0% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 43.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.2% | 74.9% |
Churchfield Surgery, 64 Churchfield Road, Acton, London, W3 6DL. Phone: 020 8992 3854. Website: www.churchfieldsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Acton Health Centre | 0.4 km | 86% |
| Hillcrest Surgery | 0.4 km | 82% |
| Crown Street Surgery | 0.5 km | 76% |
| Dr Muhammad Akbar Khan | 0.7 km | 85% |
| The Mill Hill Surgery | 0.7 km | 81% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate Churchfield Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Churchfield Surgery as good, below the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Churchfield Surgery?
3,432 patients were registered in September 2026, down 0.6% on a year earlier.
What is Churchfield Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Churchfield Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,609 patients per GP against 2,171 across England.
Are appointments at Churchfield Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Churchfield Surgery's phone number?
020 8992 3854.