Acton Lane Medical Centre, London: patient reviews and CQC rating
Acton Lane Medical Centre is a GP practice in London with 5,619 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 1.1 full-time-equivalent qualified GPs, or 5,242 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Acton Lane Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 5 are above England and 2 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 138th of the 648 practices in London with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (89%). 100 patients answered the survey (response rate 14%).
| Survey question | Acton Lane Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 93% | 62% | 57% |
| Easy to contact via the website | 42% | 57% | 58% |
| Easy to contact via the NHS App | 39% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 84% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Acton Lane Medical Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,619 patients were registered at Acton Lane Medical Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 5,242 patients per GP, more than the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 2,876 appointments a month, or 512 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 27% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Acton Lane Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 512 | 469 | 510 |
| Face to face | 83% | 60% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (0.4% against 4.6%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 6.6% | 14.3% |
| High blood pressure | All ages | 4.9% | 15.2% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Diabetes | 17+ yrs | 2.4% | 7.9% |
| Cancer | All ages | 0.8% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Chronic kidney disease | 18+ yrs | 0.4% | 4.6% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| COPD | All ages | 0.3% | 1.9% |
| Heart failure | All ages | 0.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Acton Lane Medical Centre, 253 Acton Lane, London, W4 5DG. Phone: 020 8995 5706.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| GP Surgery @ Acton Gardens | 0.5 km | 82% |
| Chiswick Family Practice | 0.5 km | 84% |
| The Acton Health Centre | 0.6 km | 86% |
| Dr John William Keen | 0.7 km | 86% |
| The Mill Hill Surgery | 0.7 km | 81% |
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate Acton Lane Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Acton Lane Medical Centre as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Acton Lane Medical Centre?
5,619 patients were registered in September 2026, up 0.8% on a year earlier.
What is Acton Lane Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Acton Lane Medical Centre have?
1.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 5,242 patients per GP against 2,171 across England.
Are appointments at Acton Lane Medical Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Acton Lane Medical Centre's phone number?
020 8995 5706.