Dr John William Keen, London: patient reviews and CQC rating
Dr John William Keen is a GP practice in London with 3,838 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in April 2024. It has 1.1 full-time-equivalent qualified GPs, or 3,427 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr John William Keen
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 145th of the 648 practices in London with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (86%). 118 patients answered the survey (response rate 26%).
| Survey question | Dr John William Keen | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 93% | 62% | 57% |
| Easy to contact via the website | 84% | 57% | 58% |
| Easy to contact via the NHS App | 80% | 54% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 22 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr John William Keen is Requires Improvement, published in April 2024. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
3,838 patients were registered at Dr John William Keen in September 2026, down 4.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 3,427 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,158 appointments a month, or 302 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 24% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr John William Keen | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 302 | 469 | 510 |
| Face to face | 99% | 60% | 63% |
| Same day as booked | 24% | 48% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), a learning disability (0.1% against 0.6%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.9 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.4% | 15.2% |
| Depression | 18+ yrs | 5.4% | 14.3% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Diabetes | 17+ yrs | 2.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Dr John William Keen, 55 South Parade, London, W4 5LH. Phone: 020 8994 3333. Website: www.bedford-park.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West4GPS | 0.3 km | 80% |
| Chiswick Health Practice | 0.3 km | 90% |
| Holly Road Medical Centre | 0.4 km | 87% |
| Dr Mumuksh Patel | 0.6 km | 79% |
| Acton Lane Medical Centre | 0.7 km | 86% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate Dr John William Keen?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Dr John William Keen as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Dr John William Keen?
3,838 patients were registered in September 2026, down 4.8% on a year earlier.
What is Dr John William Keen's CQC rating?
Requires Improvement overall, published in April 2024.
How many GPs does Dr John William Keen have?
1.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,427 patients per GP against 2,171 across England.
Are appointments at Dr John William Keen face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr John William Keen's phone number?
020 8994 3333.