Chiswick Health Practice, London: patient reviews and CQC rating
Chiswick Health Practice is a GP practice in London with 7,150 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 5.5 full-time-equivalent qualified GPs, or 1,291 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chiswick Health Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 56th of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (89%). 96 patients answered the survey (response rate 22%).
| Survey question | Chiswick Health Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 73% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 98% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Chiswick Health Practice is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,150 patients were registered at Chiswick Health Practice in September 2026, up 1.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,291 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.6 |
| August 2024 | 5.7 | 8.1 |
| August 2025 | 5.5 | 8.2 |
| August 2026 | 5.5 | 8.5 |
From June 2026 to August 2026 the practice recorded 2,733 appointments a month, or 382 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chiswick Health Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 469 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for a learning disability (0.2% against 0.6%), heart failure (0.5% against 1.1%) and epilepsy (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.0% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Diabetes | 17+ yrs | 4.4% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Chiswick Health Practice, The Chiswick Health Centre, Fishers Lane, Chiswick, London, W4 1RX. Phone: 020 8630 1600. Website: www.chiswickhealthpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West4GPS | 0.0 km | 80% |
| Holly Road Medical Centre | 0.1 km | 87% |
| Dr John William Keen | 0.3 km | 86% |
| Dr Mumuksh Patel | 0.3 km | 79% |
| Acton Lane Medical Centre | 1.0 km | 86% |
- Dr Mumuksh Patel (79% overall experience good)
- Grove Park Surgery (64% overall experience good)
- Grove Park Terrace Surgery (77% overall experience good)
- Holly Road Medical Centre (87% overall experience good)
- West4GPS (80% overall experience good)
How do patients rate Chiswick Health Practice?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Chiswick Health Practice as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Chiswick Health Practice?
7,150 patients were registered in September 2026, up 1.3% on a year earlier.
What is Chiswick Health Practice's CQC rating?
Good overall, published in November 2017.
How many GPs does Chiswick Health Practice have?
5.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,291 patients per GP against 2,171 across England.
Are appointments at Chiswick Health Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chiswick Health Practice's phone number?
020 8630 1600.