Grove Park Surgery, London: patient reviews and CQC rating
Grove Park Surgery is a GP practice in London with 22,412 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 8.2 full-time-equivalent qualified GPs, or 2,731 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove Park Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 87%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 567th of the 648 practices in London with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (67%). 100 patients answered the survey (response rate 17%).
| Survey question | Grove Park Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 64% | 75% | 77% |
| Easy to contact by phone | 41% | 62% | 57% |
| Easy to contact via the website | 50% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 52% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Grove Park Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,412 patients were registered at Grove Park Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 8.2 full-time-equivalent qualified GPs, there are 2,731 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 4.3 nurses and 12.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 8.2 | 9.3 |
From June 2026 to August 2026 the practice recorded 9,556 appointments a month, or 426 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 56% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Grove Park Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 426 | 469 | 510 |
| Face to face | 52% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.2% against 0.6%), heart failure (0.5% against 1.1%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 83.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.7% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Diabetes | 17+ yrs | 4.1% | 7.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Grove Park Surgery, 95 Burlington Lane, Chiswick, London, W4 3ET. Phone: 020 8747 1549. Website: www.chiswickmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grove Park Terrace Surgery | 0.7 km | 77% |
| Dr Mumuksh Patel | 1.2 km | 79% |
| Holly Road Medical Centre | 1.3 km | 87% |
| West4GPS | 1.4 km | 80% |
| Chiswick Health Practice | 1.4 km | 90% |
- Chiswick Health Practice (90% overall experience good)
- Dr Mumuksh Patel (79% overall experience good)
- Grove Park Terrace Surgery (77% overall experience good)
- Holly Road Medical Centre (87% overall experience good)
- West4GPS (80% overall experience good)
How do patients rate Grove Park Surgery?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Grove Park Surgery as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Grove Park Surgery?
22,412 patients were registered in September 2026, up 1.3% on a year earlier.
What is Grove Park Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Grove Park Surgery have?
8.2 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,731 patients per GP against 2,171 across England.
Are appointments at Grove Park Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove Park Surgery's phone number?
020 8747 1549.