West4GPS, London: patient reviews and CQC rating
West4GPS is a GP practice in London with 7,624 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.7 full-time-equivalent qualified GPs, or 1,327 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West4GPS
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. With 121 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 276th of the 648 practices in London with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (76%). 121 patients answered the survey (response rate 27%).
| Survey question | West4GPS | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 202 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West4GPS is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,624 patients were registered at West4GPS in September 2026, down 3.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,327 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 6.2 | 6.2 |
| August 2026 | 5.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 3,937 appointments a month, or 516 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 59% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | West4GPS | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 516 | 469 | 510 |
| Face to face | 39% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%) and cancer (5.3% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.3% against 0.6%) and depression (7.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 7.1% | 14.3% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 5.3% | 3.8% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
West4GPS, The Chiswick Health Centre, Fishers Lane, Chiswick, London, W4 1RX. Phone: 020 8630 3518. Website: www.west4gps.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chiswick Health Practice | 0.0 km | 90% |
| Holly Road Medical Centre | 0.1 km | 87% |
| Dr John William Keen | 0.3 km | 86% |
| Dr Mumuksh Patel | 0.3 km | 79% |
| Acton Lane Medical Centre | 1.0 km | 86% |
- Chiswick Health Practice (90% overall experience good)
- Dr Mumuksh Patel (79% overall experience good)
- Grove Park Surgery (64% overall experience good)
- Grove Park Terrace Surgery (77% overall experience good)
- Holly Road Medical Centre (87% overall experience good)
How do patients rate West4GPS?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of West4GPS as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at West4GPS?
7,624 patients were registered in September 2026, down 3.7% on a year earlier.
What is West4GPS's CQC rating?
Good overall, published in January 2017.
How many GPs does West4GPS have?
5.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,327 patients per GP against 2,171 across England.
Are appointments at West4GPS face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West4GPS's phone number?
020 8630 3518.