Holly Road Medical Centre, London: patient reviews and CQC rating
Holly Road Medical Centre is a GP practice in London with 4,547 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 2.3 full-time-equivalent qualified GPs, or 1,960 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holly Road Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 84%, above the England figure of 54%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 102nd of the 648 practices in London with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (92%). 93 patients answered the survey (response rate 19%).
| Survey question | Holly Road Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 87% | 62% | 57% |
| Easy to contact via the website | 75% | 57% | 58% |
| Easy to contact via the NHS App | 84% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Holly Road Medical Centre is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,547 patients were registered at Holly Road Medical Centre in September 2026, up 2.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,960 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,972 appointments a month, or 434 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 19% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Holly Road Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 469 | 510 |
| Face to face | 84% | 60% | 63% |
| Same day as booked | 19% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), epilepsy (0.3% against 0.8%) and depression (6.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.5% | 15.2% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
Holly Road Medical Centre, 2A Holly Road, Chiswick, London, W4 1NU. Phone: 020 8630 1717.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West4GPS | 0.1 km | 80% |
| Chiswick Health Practice | 0.1 km | 90% |
| Dr Mumuksh Patel | 0.3 km | 79% |
| Dr John William Keen | 0.4 km | 86% |
| Acton Lane Medical Centre | 1.1 km | 86% |
- Chiswick Health Practice (90% overall experience good)
- Dr Mumuksh Patel (79% overall experience good)
- Grove Park Surgery (64% overall experience good)
- Grove Park Terrace Surgery (77% overall experience good)
- West4GPS (80% overall experience good)
How do patients rate Holly Road Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Holly Road Medical Centre as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Holly Road Medical Centre?
4,547 patients were registered in September 2026, up 2.3% on a year earlier.
What is Holly Road Medical Centre's CQC rating?
Good overall, published in November 2016.
How many GPs does Holly Road Medical Centre have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,960 patients per GP against 2,171 across England.
Are appointments at Holly Road Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holly Road Medical Centre's phone number?
020 8630 1717.