The Boileau Road Surgery, London: patient reviews and CQC rating
The Boileau Road Surgery is a GP practice in London with 4,938 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 1.7 full-time-equivalent qualified GPs, or 2,871 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Boileau Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 141st of the 648 practices in London with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (68%). 100 patients answered the survey (response rate 15%).
| Survey question | The Boileau Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 60% | 57% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for The Boileau Road Surgery is Good, published in December 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,938 patients were registered at The Boileau Road Surgery in September 2026, down 6.6% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,871 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 2.4 |
| August 2026 | 1.7 | 2.8 |
From June 2026 to August 2026 the practice recorded 1,741 appointments a month, or 353 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Boileau Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 469 | 510 |
| Face to face | 81% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%). It has a lower share for COPD (0.8% against 1.9%), atrial fibrillation (1.0% against 2.2%) and epilepsy (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.0% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 41.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 54.5% | 74.9% |
The Boileau Road Surgery, 104 Boileau Road, Ealing, London, W5 3AJ. Phone: 020 8997 6604. Website: www.boileauroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Evans & Partners | 1.1 km | 69% |
| Dr Muhammad Akbar Khan | 1.4 km | 85% |
| Cloister Road Surgery | 1.5 km | 69% |
| Brunswick Surgery | 1.6 km | 69% |
| Crown Street Surgery | 1.6 km | 76% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate The Boileau Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Boileau Road Surgery as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at The Boileau Road Surgery?
4,938 patients were registered in September 2026, down 6.6% on a year earlier.
What is The Boileau Road Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does The Boileau Road Surgery have?
1.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,871 patients per GP against 2,171 across England.
Are appointments at The Boileau Road Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Boileau Road Surgery's phone number?
020 8997 6604.