Hillcrest Surgery, London: patient reviews and CQC rating
Hillcrest Surgery is a GP practice in London with 7,936 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). It has 5.7 full-time-equivalent qualified GPs, or 1,391 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillcrest Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 242nd of the 648 practices in London with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (75%). 107 patients answered the survey (response rate 16%).
| Survey question | Hillcrest Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 36% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
7,936 patients were registered at Hillcrest Surgery in September 2026, down 11.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,391 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 8.3 |
| August 2024 | 4.5 | 7.7 |
| August 2025 | 5.7 | 8.7 |
| August 2026 | 5.7 | 10.3 |
From June 2026 to August 2026 the practice recorded 3,707 appointments a month, or 467 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 35% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hillcrest Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 469 | 510 |
| Face to face | 63% | 60% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.2% against 0.6%), COPD (0.8% against 1.9%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.2% | 15.2% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.5% | 74.9% |
Hillcrest Surgery, 23-31, King Street, London, W3 9LA. Phone: 020 8993 0982. Website: www.hillcrestsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crown Street Surgery | 0.2 km | 76% |
| The Acton Health Centre | 0.3 km | 86% |
| The Mill Hill Surgery | 0.4 km | 81% |
| Churchfield Surgery | 0.4 km | 68% |
| GP Surgery @ Acton Gardens | 0.7 km | 82% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate Hillcrest Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Hillcrest Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Hillcrest Surgery?
7,936 patients were registered in September 2026, down 11.7% on a year earlier.
How many GPs does Hillcrest Surgery have?
5.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,391 patients per GP against 2,171 across England.
Are appointments at Hillcrest Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillcrest Surgery's phone number?
020 8993 0982.