The Acton Health Centre, London: patient reviews and CQC rating
The Acton Health Centre is a GP practice in London with 3,721 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 0.8 full-time-equivalent qualified GPs, or 4,501 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Acton Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 126th of the 648 practices in London with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (72%). 88 patients answered the survey (response rate 12%).
| Survey question | The Acton Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 81% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Acton Health Centre is Good, published in August 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,721 patients were registered at The Acton Health Centre in September 2026, down 11.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 4,501 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,869 appointments a month, or 502 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Acton Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 469 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), atrial fibrillation (0.6% against 2.2%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.4% | 15.2% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.8% | 74.9% |
The Acton Health Centre, 35-61 Church Road, Acton, London, W3 8QE. Phone: 020 8992 6768. Website: www.actonhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hillcrest Surgery | 0.3 km | 82% |
| Crown Street Surgery | 0.3 km | 76% |
| The Mill Hill Surgery | 0.3 km | 81% |
| Churchfield Surgery | 0.4 km | 68% |
| GP Surgery @ Acton Gardens | 0.5 km | 82% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- Dr Muhammad Akbar Khan (85% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate The Acton Health Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Acton Health Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at The Acton Health Centre?
3,721 patients were registered in September 2026, down 11.5% on a year earlier.
What is The Acton Health Centre's CQC rating?
Good overall, published in August 2023.
How many GPs does The Acton Health Centre have?
0.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,501 patients per GP against 2,171 across England.
Are appointments at The Acton Health Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Acton Health Centre's phone number?
020 8992 6768.