Dr Muhammad Akbar Khan, London: patient reviews and CQC rating
Dr Muhammad Akbar Khan is a GP practice in London with 8,355 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 2.1 full-time-equivalent qualified GPs, or 3,916 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Muhammad Akbar Khan
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 172nd of the 648 practices in London with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (77%). 121 patients answered the survey (response rate 13%).
| Survey question | Dr Muhammad Akbar Khan | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 56% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Dr Muhammad Akbar Khan is Good, published in October 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,355 patients were registered at Dr Muhammad Akbar Khan in September 2026, up 2.5% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,916 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,199 appointments a month, or 383 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 41% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr Muhammad Akbar Khan | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 469 | 510 |
| Face to face | 94% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), heart failure (0.2% against 1.1%) and chronic kidney disease (1.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 26.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 6.6% | 14.3% |
| High blood pressure | All ages | 6.3% | 15.2% |
| Diabetes | 17+ yrs | 4.7% | 7.9% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Cancer | All ages | 1.2% | 3.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.8% | 74.9% |
Dr Muhammad Akbar Khan, 156 Horn Lane, Acton, London, W3 6PH. Phone: 020 8992 4722. Website: www.hornlanesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Churchfield Surgery | 0.7 km | 68% |
| Hillcrest Surgery | 0.8 km | 82% |
| Cloister Road Surgery | 0.8 km | 69% |
| Crown Street Surgery | 0.9 km | 76% |
| The Acton Health Centre | 0.9 km | 86% |
- Acton Lane Medical Centre (86% overall experience good)
- Chiswick Family Practice (84% overall experience good)
- Churchfield Surgery (68% overall experience good)
- Cloister Road Surgery (69% overall experience good)
- Crown Street Surgery (76% overall experience good)
- Dr John William Keen (86% overall experience good)
- GP Surgery @ Acton Gardens (82% overall experience good)
- Hillcrest Surgery (82% overall experience good)
- The Acton Health Centre (86% overall experience good)
- The Boileau Road Surgery (86% overall experience good)
- The Mill Hill Surgery (81% overall experience good)
- The Vale Surgery (78% overall experience good)
How do patients rate Dr Muhammad Akbar Khan?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Dr Muhammad Akbar Khan as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Dr Muhammad Akbar Khan?
8,355 patients were registered in September 2026, up 2.5% on a year earlier.
What is Dr Muhammad Akbar Khan's CQC rating?
Good overall, published in October 2017.
How many GPs does Dr Muhammad Akbar Khan have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,916 patients per GP against 2,171 across England.
Are appointments at Dr Muhammad Akbar Khan face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Muhammad Akbar Khan's phone number?
020 8992 4722.