Park Royal Medical Practice, London: patient reviews and CQC rating
Park Royal Medical Practice is a GP practice in London with 8,724 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2021. It has 2.7 full-time-equivalent qualified GPs, or 3,271 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Royal Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. With 90 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 355th of the 648 practices in London with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (69%). 90 patients answered the survey (response rate 13%).
| Survey question | Park Royal Medical Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 46% | 57% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 67% of 293 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Royal Medical Practice is Requires Improvement, published in December 2021. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,724 patients were registered at Park Royal Medical Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,271 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 5,125 appointments a month, or 587 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 50% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Park Royal Medical Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 587 | 469 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%) and diabetes (10.1% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.7% against 2.2%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 35.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Park Royal Medical Practice, Central Middlesex Hospital, Ground Floor, Acton Lane, London, NW10 7NS. Phone: 020 8961 1183. Website: www.parkroyalmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cloister Road Surgery | 1.1 km | 69% |
| The Stonebridge Practice | 1.3 km | 79% |
| Dr Neeta Ghosh-Chowdhury | 1.3 km | 71% |
| St Andrews Medical Centre | 1.4 km | 64% |
| The Boileau Road Surgery | 1.8 km | 86% |
- Church End Medical Centre (88% overall experience good)
- Dr Bhatt and partners (90% overall experience good)
- Dr Neeta Ghosh-Chowdhury (71% overall experience good)
- Forty Willows Surgery (83% overall experience good)
- Freuchen Medical Centre (81% overall experience good)
- Oxgate Gardens Surgery (62% overall experience good)
- Roundwood Park Medical Centre (84% overall experience good)
- The Stonebridge Practice (79% overall experience good)
- Walm Lane Surgery (88% overall experience good)
How do patients rate Park Royal Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Park Royal Medical Practice as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Park Royal Medical Practice?
8,724 patients were registered in September 2026, down 1.5% on a year earlier.
What is Park Royal Medical Practice's CQC rating?
Requires Improvement overall, published in December 2021.
How many GPs does Park Royal Medical Practice have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,271 patients per GP against 2,171 across England.
Are appointments at Park Royal Medical Practice face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Royal Medical Practice's phone number?
020 8961 1183.