St Andrews Medical Centre, London: patient reviews and CQC rating
St Andrews Medical Centre is a GP practice in London with 1,532 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Andrews Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 575th of the 648 practices in London with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (65%). 98 patients answered the survey (response rate 15%).
| Survey question | St Andrews Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 64% | 75% | 77% |
| Easy to contact by phone | 40% | 62% | 57% |
| Easy to contact via the website | 33% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 53% | 73% | 73% |
| Wait for appointment about right | 50% | 68% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Andrews Medical Centre is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
1,532 patients were registered at St Andrews Medical Centre in September 2026, down 12.3% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 701 appointments a month, or 458 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 20% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | St Andrews Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 458 | 469 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 20% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.7% against 1.0%), diabetes (12.0% against 7.9%) and cancer (5.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 39.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% |
| Diabetes | 17+ yrs | 12.0% | 7.9% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Serious mental illness | All ages | 2.7% | 1.0% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
St Andrews Medical Centre, Greenhill Park Medical Centre, Greenhill Park, London, NW10 9AR. Phone: 020 8838 3100.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Stonebridge Practice | 0.8 km | 79% |
| Dr Neeta Ghosh-Chowdhury | 0.8 km | 71% |
| Freuchen Medical Centre | 0.8 km | 81% |
| Church End Medical Centre | 1.0 km | 88% |
| Roundwood Park Medical Centre | 1.3 km | 84% |
- Burnley Practice (69% overall experience good)
- Dr Isis Neoman (95% overall experience good)
- Gladstone Medical Centre (85% overall experience good)
- The Willesden Medical Centre (81% overall experience good)
How do patients rate St Andrews Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of St Andrews Medical Centre as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at St Andrews Medical Centre?
1,532 patients were registered in September 2026, down 12.3% on a year earlier.
What is St Andrews Medical Centre's CQC rating?
Good overall, published in February 2024.
Are appointments at St Andrews Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Andrews Medical Centre's phone number?
020 8838 3100.