Burnley Practice, London: patient reviews and CQC rating
Burnley Practice is a GP practice in London with 9,247 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 3.7 full-time-equivalent qualified GPs, or 2,522 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burnley Practice
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 44%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 528th of the 648 practices in London with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (69%). 84 patients answered the survey (response rate 9%).
| Survey question | Burnley Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 225 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burnley Practice is Good, published in November 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,247 patients were registered at Burnley Practice in September 2026, down 8.7% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,522 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 2.7 |
| August 2024 | 3.4 | 4.5 |
| August 2025 | 3.7 | 5.4 |
| August 2026 | 3.7 | 8.1 |
From June 2026 to August 2026 the practice recorded 4,935 appointments a month, or 534 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 55% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Burnley Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 534 | 469 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (2.2% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 39.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.6% | 14.3% |
| High blood pressure | All ages | 8.5% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Peripheral arterial disease | All ages | 2.2% | 0.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Burnley Practice, Willesden Centre For Health, 1st Floor, Robson Avenue, London, NW10 3RY. Phone: 020 3874 9525. Website: www.burnleygp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Roundwood Park Medical Centre | 0.0 km | 84% |
| The Willesden Medical Centre | 0.5 km | 81% |
| Staverton Surgery | 0.7 km | 84% |
| The Law Medical Group Practice | 1.0 km | 70% |
| Freuchen Medical Centre | 1.1 km | 81% |
- Dr Isis Neoman (95% overall experience good)
- Gladstone Medical Centre (85% overall experience good)
- St Andrews Medical Centre (64% overall experience good)
- The Willesden Medical Centre (81% overall experience good)
How do patients rate Burnley Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Burnley Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Burnley Practice?
9,247 patients were registered in September 2026, down 8.7% on a year earlier.
What is Burnley Practice's CQC rating?
Good overall, published in November 2017.
How many GPs does Burnley Practice have?
3.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,522 patients per GP against 2,171 across England.
Are appointments at Burnley Practice face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burnley Practice's phone number?
020 3874 9525.