Staverton Surgery, London: patient reviews and CQC rating
Staverton Surgery is a GP practice in London with 7,693 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 3.7 full-time-equivalent qualified GPs, or 2,087 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Staverton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 6 are above England and 1 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 185th of the 648 practices in London with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (90%). 113 patients answered the survey (response rate 16%).
| Survey question | Staverton Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 80% | 62% | 57% |
| Easy to contact via the website | 77% | 57% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 54% | 68% | 69% |
| Listened to well | 95% | 86% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Staverton Surgery is Good, published in November 2021. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Requires Improvement (March 2020).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,693 patients were registered at Staverton Surgery in September 2026, down 9.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,087 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.7 | 4.5 |
| August 2026 | 3.7 | 5.8 |
From June 2026 to August 2026 the practice recorded 3,943 appointments a month, or 513 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 41% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Staverton Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 513 | 469 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.3% against 1.2%), epilepsy (0.4% against 0.8%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.5% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Staverton Surgery, Staverton Medical Centre, 51 Staverton Road, London, NW2 5HA. Phone: 020 8459 1359. Website: www.stavertonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Willesden Medical Centre | 0.7 km | 81% |
| Roundwood Park Medical Centre | 0.7 km | 84% |
| Burnley Practice | 0.7 km | 69% |
| Walm Lane Surgery | 0.8 km | 88% |
| Willesden Green Surgery | 1.3 km | 90% |
- Chichele Road Surgery (69% overall experience good)
- KPMC Mile Walk (69% overall experience good)
- Windmill Medical Practice (87% overall experience good)
How do patients rate Staverton Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Staverton Surgery as good, against 77% across England. 80% found it easy to get through by phone.
How many patients are registered at Staverton Surgery?
7,693 patients were registered in September 2026, down 9.4% on a year earlier.
What is Staverton Surgery's CQC rating?
Good overall, published in November 2021.
How many GPs does Staverton Surgery have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,087 patients per GP against 2,171 across England.
Are appointments at Staverton Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Staverton Surgery's phone number?
020 8459 1359.