The Willesden Medical Centre, London: patient reviews and CQC rating

What patients say about The Willesden Medical Centre

Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.

On overall experience it is 261st of the 648 practices in London with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (73%). 82 patients answered the survey (response rate 13%).

In the Friends and Family Test for July 2026, 84% of 77 responses rated the practice good or very good (England: 92%).

CQC's overall rating for The Willesden Medical Centre is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).

17,254 patients were registered at The Willesden Medical Centre in September 2026, up 4.6% on a year earlier (England: down 1.1%).

9% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 5,218 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.4 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 7,972 appointments a month, or 462 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 45% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).

33% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.8% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), COPD (0.6% against 1.9%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 37.4 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 84.6 years for women and 77.9 for men (England: 83.0 and 79.1).

57% of the practice's patients live in the NW10 postcode district, followed by NW2 (36%), NW6 (2%) and HA9 (1%). 96% live in Brent, the council area the practice is in.

The Willesden Medical Centre, The Medical Centre, 144-150 High Road, Willesden, London, NW10 2PT. Phone: 020 8459 5550. Website: www.willesdenmedicalcentre.co.uk.