Walm Lane Surgery, London: patient reviews and CQC rating
Walm Lane Surgery is a GP practice in London with 6,254 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 2.8 full-time-equivalent qualified GPs, or 2,241 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Walm Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 95th of the 648 practices in London with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (89%). 130 patients answered the survey (response rate 21%).
| Survey question | Walm Lane Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 80% | 62% | 57% |
| Easy to contact via the website | 35% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 125 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Walm Lane Surgery is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,254 patients were registered at Walm Lane Surgery in September 2026, down 9.2% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,241 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 2,957 appointments a month, or 473 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 64% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Walm Lane Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 469 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), COPD (0.6% against 1.9%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.0% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Walm Lane Surgery, 114 Walm Lane, London, NW2 4RT. Phone: 020 8452 0366.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Willesden Green Surgery | 0.4 km | 90% |
| Chichele Road Surgery | 0.5 km | 69% |
| Cricklewood General Practice | 0.7 km | 84% |
| Windmill Medical Practice | 0.7 km | 87% |
| Staverton Surgery | 0.8 km | 84% |
- Church End Medical Centre (88% overall experience good)
- Dr Bhatt and partners (90% overall experience good)
- Dr Neeta Ghosh-Chowdhury (71% overall experience good)
- Forty Willows Surgery (83% overall experience good)
- Freuchen Medical Centre (81% overall experience good)
- Oxgate Gardens Surgery (62% overall experience good)
- Park Royal Medical Practice (78% overall experience good)
- Roundwood Park Medical Centre (84% overall experience good)
- The Stonebridge Practice (79% overall experience good)
How do patients rate Walm Lane Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Walm Lane Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Walm Lane Surgery?
6,254 patients were registered in September 2026, down 9.2% on a year earlier.
What is Walm Lane Surgery's CQC rating?
Good overall, published in December 2017.
How many GPs does Walm Lane Surgery have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,241 patients per GP against 2,171 across England.
Are appointments at Walm Lane Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Walm Lane Surgery's phone number?
020 8452 0366.