Chichele Road Surgery, London: patient reviews and CQC rating
Chichele Road Surgery is a GP practice in London with 4,918 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 1.4 full-time-equivalent qualified GPs, or 3,547 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chichele Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 529th of the 648 practices in London with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (71%). 103 patients answered the survey (response rate 13%).
| Survey question | Chichele Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 48% | 57% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 54% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Chichele Road Surgery is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (February 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
4,918 patients were registered at Chichele Road Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,547 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,772 appointments a month, or 360 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 15% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Chichele Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 360 | 469 | 510 |
| Face to face | 67% | 60% | 63% |
| Same day as booked | 15% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), dementia (0.3% against 0.8%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 34.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 40.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.8% | 74.9% |
Chichele Road Surgery, 25 Chichele Road, London, NW2 3AN. Phone: 020 8452 4666. Website: www.chicheleroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Willesden Green Surgery | 0.1 km | 90% |
| Cricklewood General Practice | 0.2 km | 84% |
| Walm Lane Surgery | 0.5 km | 88% |
| Windmill Medical Practice | 0.6 km | 87% |
| Greenfield Medical Centre | 1.0 km | 74% |
- KPMC Mile Walk (69% overall experience good)
- Staverton Surgery (84% overall experience good)
- Windmill Medical Practice (87% overall experience good)
How do patients rate Chichele Road Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Chichele Road Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Chichele Road Surgery?
4,918 patients were registered in September 2026, down 3.4% on a year earlier.
What is Chichele Road Surgery's CQC rating?
Good overall, published in March 2024.
How many GPs does Chichele Road Surgery have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,547 patients per GP against 2,171 across England.
Are appointments at Chichele Road Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chichele Road Surgery's phone number?
020 8452 4666.